Renewals Manager, EMEA

3 Months ago • 3 Years +

Job Summary

Job Description

The Renewals Manager will be a founding member of the Relationship Management Team, focusing on retaining existing paid customers in EMEA. The role involves building relationships with key decision-makers, ensuring predictable renewals, and acting as the first point of contact for customer needs. Responsibilities include forecasting revenue, identifying at-risk accounts, and collaborating with the CSM team to mitigate risks and secure renewals. The role requires strong negotiation, presentation, and closing skills, along with the ability to analyze processes and workflows to service a large customer base. This person will shape how the company grows and inform product development through customer insights.
Must have:
  • 3+ years of account/renewal management experience
  • Ability to think systematically and operationally
  • Proven track record of meeting renewal targets
  • Strong negotiation, presentation, and closing skills
  • Ability to build strong customer relationships
  • Excellent analytical and problem-solving skills
Good to have:
  • Communicate trends, risks, and recommendations to leadership

Job Details

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

The Relationship Manager is part of the Notion Sales organisation who works closely with cross functional partners inside and outside of GTM. This individual owns the relationship with the accounts they cover, mostly W2W customers in EMEA who adapted Notion from early phase. This includes a specific focus on retaining their existing paid footprint and ensuring their long term success with their decision makers, who are primarily executives. As part of this focus, Relationship Managers are measured on their book of business retention and ensuring we have predictable renewals that happen in a timely manner.

What You'll Achieve:

  1. Founding member of the Relationship Management Team: The Relationship Manager role is new at Notion. You will be a founding member of this team working with some of our most innovative customers! You'll join at the perfect time to shape how we grow from here.
  2. First Point of Contact: You will be the first line of contact for all our customer's needs and summarise key learnings back to our leadership teams. This includes forecasting a healthy and predictable revenue business for your territory.
  3. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with the product to inform what we do next.
  4. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.
  5. Cross-functional partnership: Work with CSM team to identify at-risk accounts and put together a strategy to mitigate identified risk, ensure customer satisfaction, and secure the renewal.

Skills You'll Need to Bring:

  • 3+ years of experience in account management/renewal management, preferably in a high-volume environment
  • Ability to think systematically and operationally, with a focus on identifying and analysing processes and workflows, to service a large set of customers
  • Proven track record of meeting or exceeding renewal targets and revenue objectives
  • Strong negotiation, presentation, and closing skills
  • Ability to build strong relationships with customers and internal stakeholders
  • Excellent analytical and problem-solving skills

Nice to Haves:

  • This role requires the ability to communicate trends, risks, and recommendations to leadership and cross-functional teams to adjust operational strategies and lead the direction of the development of new retention initiatives.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy.

#LI-Onsite

 

Aristocrat - QA Team Leader (Mobile and Automation)

Aristocrat

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Milestone - Senior Software Engineer - Backend

Milestone

Israel (On-Site)
4 Months ago
Tekion Corp - Senior Product Manager

Tekion Corp

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Flow - Senior / Staff Data Engineer

Flow

New York, New York, United States (On-Site)
3 Months ago
Grab - Manager, Corporate Strategy

Grab

Pasig, Metro Manila, Philippines (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rolls-Royce - PSB Portfolio & Project Planner

Rolls-Royce

Singapore (On-Site)
1 Month ago
bytedance - Music Product Counsel - Global Legal

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Unity - Senior Data Engineer

Unity

San Francisco, California, United States (On-Site)
1 Month ago
Pokemon - Design Project Manager

Pokemon

Bellevue, Washington, United States (Hybrid)
1 Month ago
Samsung Semiconductor - Associate, General Accounting

Samsung Semiconductor

San Jose, California, United States (On-Site)
1 Month ago
Illumina - Quality Technician 1

Illumina

Singapore, Singapore (On-Site)
2 Months ago
Glean - Senior Site Reliability Engineer

Glean

Palo Alto, California, United States (Hybrid)
1 Month ago
Grammarly - Platform Security Engineer

Grammarly

San Francisco, California, United States (Hybrid)
1 Month ago
Trellix - Customer Success Manager

Trellix

Aylesbury, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Dublin, County Dublin, Ireland

brown bag films - Animate your future at Brown Bag Films Dublin

brown bag films

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Salesforce - Enterprise Account Executive - Partner Cloud

Salesforce

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Diligent Corporation - Product Marketing Manager

Diligent Corporation

Galway, County Galway, Ireland (Hybrid)
1 Month ago
Notion - Sales Manager, Mid-Market, EMEA

Notion

Dublin, County Dublin, Ireland (On-Site)
10 Months ago
Diligent Corporation - Business Systems Analyst (Sales Cloud and CPQ)

Diligent Corporation

Galway, County Galway, Ireland (On-Site)
3 Months ago
PwC - Assurance Technology Risk & Quality Manager

PwC

Dublin, County Dublin, Ireland (On-Site)
10 Months ago
Arista Networks - Content Designer

Arista Networks

Dublin, County Dublin, Ireland (Remote)
1 Month ago
Ion - Contract and Commercial Data Analyst

Ion

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
Salesforce - Senior Proposal Manager - Life Sciences

Salesforce

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
playrix  - Senior Playable Ads Developer (Fishdom)

playrix

Ireland (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!