Research Associate (Contract)

RESPONSIBILITES:

• Work closely with study stakeholders across the organization to outline research goals and design study protocol
• Create participant-facing study materials including surveys, onboarding documentation, and digital content
• Apply principles from human-centered design, human factors, or usability testing to enhance participant experience
• Answer incoming questions from study participants about the longitudinal studies
• Identify common questions and update supporting documentation (e.g. FAQs) with new information when appropriate
• Monitor data submission and reach out to prompt participants with reminders if they are noncompliant
• Support troubleshooting or other participant issues during the study window
• Help manage the general study inbox and respond to any incoming queries about the studies you own
• Collaborate closely with study stakeholders to ensure they are informed of study status and aligned with any protocol changes or guidance you are providing
• Assist with usability, comfort, and interaction testing of WHOOP hardware and app features
• Follow structured testing protocols and log observations and participant feedback
• Attend weekly project check-ins and provide concise, accurate updates
• Maintain documentation of your study procedures, participant communications, and protocol changes

QUALIFICATIONS:

• Strong technical writing skills with demonstrated ability to compose clear instructions, protocols, reports, and supplemental documentation for a range of stakeholders
• Experience writing surveys and applying best practices in survey design and deployment
• Experience related to technical troubleshooting, customer service, or operations in a research, UX, or product setting
• Experience communicating with study participants in person, via email, and through SMS
• Experience handling personally identifiable information (PII) and/or protected health information (PHI)
• Exposure to or interest in human factors, user experience, behavioral science, or physiological research
• Strong attention to detail and ability to stay organized in a fast-paced, collaborative environment
• Bachelor’s Degree or above in any relevant field (e.g., Psychology, Human Factors, Public Health, HCI, Cognitive Science, or similar)