Salesforce Delivery Manager

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. 

We are looking for a Salesforce Delivery Manager to join our Revenue Excellence team in London.

The role

This is an exciting position for someone who enjoys being hands-on delivering Salesforce solutions for customers of all shapes and sizes (from SMB to enterprise size engagements).  You’ll be leading customer engagements by determining process gaps and pain points, then rapidly designing and implementing best-in-class solutions utilizing Salesforce platform and you will be an integral part of the Salesforce team in Europe.

• Manage some of our Salesforce projects in Europe. 
• Lead a team of more junior Consultants that deliver our Salesforce projects.
• Own accountability for client project budget and profitability, delivery schedules and overall quality of the solution.
• Build a world-class solution design strategy and action plan for each client engagement.
• Lead a variety of workshops, including business process reviews, discovery sessions, requirements gathering sessions, and design sessions.
• Perform analysis of complex business information, including business and technical requirements, process models, user stories, and process gaps.
• Support pre-sales and internal continuous process improvement initiatives.
• Work with Salesforce practice lead on the evolution and refinement of delivery methodologies and best practices. 
• Mentor and grow more junior members of the team.

You have

• Minimum 10 years of experience in Consulting or Delivery of Salesforce projects (preferably in Certinia or SF CPQ).
• Salesforce Admin, Advanced Admin, Salesforce CPQ, Billing and Sales Cloud certified.
• Sound experience in a Project Lead, Solution Architect or Delivery Manager role.
• Previous experience in Salesforce Core Cloud and/or Revenue Cloud, preferably in an Administrator, Consultant, or Sales Ops user role.
• Proven ability to manage projects, lead discovery and build cycles, and work in a collaborative team environment.
• Demonstrated problem-solving and troubleshooting skills in a rapidly changing environment.
• Experience being a servant leader and mentoring more junior mentors of the team. 

At Spaulding Ridge we firmly believe every interaction and collaboration is deeply personal. We strive to nurture a culture where each business endeavour is an opportunity to connect. We prioritize our employees’ career development, offering top-notch training, mentorship, and ample opportunities for growth. At our core lies our entrepreneurial spirit that values and celebrates unique perspectives and drives impactful change as a global leader.

Here are some of our great perks and benefits to highlight:  Competitive benefits package, including private medical, dental, vision, and life insurance; Paid time off (annual leave, public holidays, and additional floating days); Paid maternity and paternity leave; Monthly technology and wellness allowance; Annual individual learning stipend and Formal mentorship and learning & development programs.

Please note that we are unable to offer visa sponsorship for this role.

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Spaulding Ridge’s Commitment to an Inclusive Workplace 

When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.

At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.