Technical Services Manager
Job Summary
Job Description
- Bachelor's degree in related field or equivalent experience
- 2+ years project delivery experience with multiple stakeholders
- Excellent problem-solving, communication, and people management skills
- Experience in cross-functional team collaboration
- Strategize and develop new programs for scalable workflows
- Experience with CRM tooling (Salesforce)
- Investigative approach to uncover needs and develop solutions
7 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 2 years of experience in delivering projects including multiple stakeholders from different areas (e.g., Engineering, Business, Product).
Preferred qualifications:
- Experience using CRM tooling such as Salesforce to manage partner support workflows.
- Experience in taking an investigative approach to uncover needs, anticipate issues and develop solutions/projects that involve cross-functional stakeholders from different areas (e.g., Engineering, Policy, Product).
- Excellent problem-solving, critical thinking, people management and communication skills, with a track record of working successfully across cross-functional teams.
About the job
Our mission is to establish an enterprise service model, facilitating seamless platform integrations and robust technical partnerships at scale. We support critical programs such as Shopping, Commerce, Playables, and External YouTube API Offerings, etc.
To achieve this, we leverage a comprehensive suite of capabilities. This includes expert solutions engineering, the design of streamlined workflows, the development of scalable tools, the application of deep domain expertise, the generation of data-driven insights, and a proactive advocacy for continuous platform maturity.
In this role, you will collaborate with partner engineers and cross-functional stakeholders, including product, engineering, and business teams. By fostering these partnerships, you will ensure alignment with our overarching goals to scale the ecosystem, deliver impactful solutions, and optimize cost-to-serve.
Responsibilities
- Coordinate with Product, Business, Partner, and Software Engineering teams to strategize and develop new programs that translate technical processes into scalable workflows.
- Serve as a domain expert to define and lead operational workflows, driving critical decisions and establishing alignment on strategy and resource allocation.
- Identify opportunities to streamline processes to meet business needs. Re-engineer workflows to enhance efficiency and partner satisfaction, and operationalize solutions in collaboration with cross-functional stakeholders and vendor partners. Lead process delivery with vendor support.
- Promote operational excellence and productivity. Partner with Product, Business, Engineering, and Operations to align on requirements and advance standardization, optimization, and automation for organizational maturity.
- Communicate risks and challenges to business stakeholders and present recommended solutions.
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