Security Host/Hostess

Job Summary:

Responsibilities:

• The Security Host/Hostess performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property
• As a first responder, will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defribrillator (AED), Stop The Bleed Training and fire extinguisher procedures to respond to emergencies as needed
• Conduct interior and exterior Resort foot patrol to identify undesirable conditions
• Evaluate a situation and quickly make logical decisions on how to proceed while maintaining a calm demeanor
• Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation
• Documentation and report writing
• Maintain order in the Resort while attending to the needs of our guests, cast members and vendors
• Coordinate expedient response to emergency conditions such as fire, alarms, safety hazards and threats to life and/or property in a calm, rational, persuasive manner
• Handle violations of Resort policy, civil laws and undesired conduct
• Work with state of the art technology to detect and respond to safety systems
• Provide cash escorts for cashiers to/from cash room to their work station
• Respond to security and emergency calls and prioritize the work in a timely manner
• Use of complex consoles to receive calls from guests, cast members and vendors requiring assistance and dispatches to resolve situations – will maintain logs of all requests
• Provide key assist
• Issue contractor and visitor badges
• Monitor Closed Circuit Television (CCTV) system for any unusual activity and dispatch via two-way radio
• Provide accurate information to guests, cast members and vendors seeking directions and hours of operation
• Receive, record and secure found property – will also research and respond to guests inquiries for lost property
• Escort guests and cast members as required to parking lots
• Perform other duties and responsibilities as assigned

Basic Qualifications:

• Must be at least 18 years of age
• Valid State of Hawaii Guard Card
• Excellent communication skills
• A successful candidate will have experience as a first responder – related experience that best aligns with the day to day operation may include:
  • Hotel/Resort Security Guard/Officer experience
  • Successfully completed basic training in the Military
  • Loss Prevention and/or Plain Clothes Operatives experience
  • High pressure situational experience such as Emergency Medical Technician, Firefighter, Flight Attendant
• Strong verbal, written and technology skills required
• Keyboarding skills 25 WPM
• Investigation skills
• Perform general clerical duties using Microsoft Office and other site specific programs
• A good sense of direction as will learn and memorize Resort layout to include the locations of fire pull stations, fire extinguisher, AED, standpipes and more
• Self-directed (can complete tasks with minimal follow up/supervision)
• Maintain strong observation skills with high level of detail and scrutiny for entire shift

Preferred Qualifications:

• Associates Degree or higher in Criminal Justice, Private Investigations, Homeland Security, Emergency Management and/or Emergency Medical Services
• Strong understanding of Hawaii Revised Statues; particularly those that apply to Hotel/Resort destinations (such as trespassing, etc.)
• Knowledge of Hawaiian/ Japanese language

Required Education

• High school diploma or equivalent

Additional Information: