Senior Calypso Support Analyst

3 Months ago • 5 Years + • Administrative

Job Summary

Job Description

A large Australian bank seeks a Senior Calypso Support Analyst for its Gurugram, India offshore development center. Responsibilities include first-line technical and functional support of the Calypso application, user support across front and back offices, technical maintenance, and participation in key change initiatives. The role involves incident and problem management, documentation, collaboration with vendors and tech groups, working with project teams on releases, driving continuous improvement, on-call support, risk management, and mentoring junior team members. The candidate will investigate issues, perform root cause analysis, implement resolutions, and ensure timely updates to users and management.
Must have:
  • 5+ years Calypso Support experience
  • Real-time system support
  • Linux/Windows OS knowledge
  • Oracle DB & SQL skills
  • Problem-solving & communication
  • Stakeholder management
  • Teamwork & innovation
Good to have:
  • Financial domain knowledge
  • Traded markets product knowledge
  • High-profile user experience
  • Scripting (Perl, Bash, Ruby)
  • Java development
  • Control-M or similar
  • Bloomberg/MarkitWire/Murex experience
  • ITIL framework understanding

Job Details

Project description

A large Australian bank has engaged us to build their Support team to be based out of their Offshore development centre in Gurugram.
We require an experienced Senior Calypso Analyst. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.

Responsibilities

Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.

Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.

Develop an overall understanding of the business operating environment, business goals and objectives for the prevailing period.

Collaborate with business partners, third party vendors, and technology groups to facilitate the support process and work toward issue resolution.

Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.

Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible

Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.

Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).

Assist in the induction of new team members and provide coaching and mentoring to peers and colleagues as requested and/or agreed providing constructive and effective feedback on an on-going basis

Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.

Proactively participate in Performance Review processes including development and assessment of scorecard objectives, values and individual development plans.

Fully participate in 1:1 meetings on a monthly basis and document outcomes of performance conversations on a regular basis as well as providing feedback on the performance and values demonstrated by colleagues and peers.

Skills

Must have

At least 5 years of working experience in Calypso Support Analyst role

Exposure to supporting real-time, mission-critical systems

Strong understating of multiple OS environments (Linux, Windows)

Exposure to Oracle databases including working knowledge of SQL.

Strong problem-solving skills and experienced in providing support in a fast-paced environment.

Demonstrated excellence in written and verbal communication.

Ability to document and explain complex processes and concepts

Strong stakeholder management skills

Willingness to learn and deliver innovative solutions.

Ability to work in a team.

Nice to have

Experience within the financial domain and knowledge of traded markets products (eg. Derivatives, Fixed Income, Money Markets)

Experienced at dealing with high-profile business users

Experience in scripting languages

eg. Perl, Linux scripting (bash, etc), JRuby/Ruby.

Exposure to JAVA development

Previous experience of Control M or similar scheduling tool

Experience with other Market Trading systems

eg. Bloomberg, MarkitWire, Murex.

Support experience or an understanding of the ITIL framework.

Other

Languages

English: B2 Upper Intermediate

Seniority

Senior

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About The Company

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.

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