Senior Coordinator, Business Processes

ON LOCATION  

On Location (OL) is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion, and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), FIFA, NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates several of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc., a premium sports and entertainment company.  

The PNC Team 

The Planning & Coordination (PNC) team ensures the successful delivery of the OL promise to clients and guests over time and at scale.​ 

​We oversee the comprehensive planning & coordination across all functional areas to ensure OL is on time, on budget, operating efficiently & effectively, and delivering exceptional experiences at the Olympic Games.​ 

We build the program playbook and planning processes, foster collaboration & communication across functions, optimize resources, standardize & scale business processes, and continuously learn & improve our ways of working program by program. ​​ 

The Role and What You’ll Do: 

The Business Process Documentation Coordinator writes, edits, updates, manages, and maintains a variety of internal documents, ensuring our documentation is accurate, accessible, and up to date. 

In this role, you will: 

• Support in the documentation of planning and process development to bring Olympic Hospitality to market across destinations globally, while working closely with internal teams and external providers to ensure key processes are developed and followed. 

• Assist in the pioneering and scaling of Olympic Hospitality policies and procedures, as well as researching and implementing new documentation technology systems for the global organization. 

• Assist in the development as well as oversee the maintenance and evolution of the Olympic Hospitality Operational SOP Manual. 

• Support in the development and maintenance of the Olympic Hospitality project management tool across properties and functions. 

• Support in the development and maintenance of cross-functional process data flows using Airtable. 

• Organize, manage, and maintain all archiving of Olympic Hospitality planning documents, presentation decks, and templates. 

• Support VP and Senior Directors with note-taking, copywriting, and progress tracking. 

• Develop documentation training for onboarding curriculum for all new hires as well as ongoing training for existing team members. 

• Assist with post-Games Lessons Learned and IOC knowledge transfer. 

• Conduct document audits to ensure all documents accurately reflect current business processes. 

Other Duties & Responsibilities  

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice, and all team members will be expected to contribute to any other aspects of the business, as necessary. 

Travel 

Travel to operational offices when required. Must be adaptable with work and travel schedule and be available to travel for work, which may include extended work hours during nights, weekends, and holidays. International travel may be required. Expected travel may range from 10-15% annually.  

QUALIFICATIONS  

The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Required Education and/or Experience, Knowledge, Skills, and Abilities: 

You'll Have These: 

• Excellent written and verbal communication skills 

• Strong attention to detail 

• Strong organizational and time management skills, with the ability to multitask and manage concurrent priorities and meet deadlines 

• Solid organization skills 

• Experience writing corporate policies and procedures 

• Experience creating simple flow charts 

• Ability to read and translate complex cross-functional swim-lane process maps into easy-to-understand written procedures 

• Experience working with cross-functional teams 

• Experience training others 

• Ability to learn new software quickly 

• Experience with MS Office applications, including MS Word and SharePoint 

• Bachelor’s degree in a relevant field 

Preferred Education and/or Experience, Knowledge, Skills, and Abilities: 

We’d Love If You Also Have These:  

• Experience in technical writing or copywriting 

• Experience working with multi-national teams 

• Software experience, including database and interface creation and management in Airtable, document creation using Plumsail, document management in Adobe Acrobat Sign, flowchart creation in Miro or Visio, and MS SharePoint set up and management 

• Low-code automation & workflow creation to support business processes  

• Process improvement or change management experience 

• Training curriculum development 

CORE VALUES  

As the leading experiences company in the world, we strive to be the most innovative and passionate, the best of the best. We uphold these values in our quest for excellence:  

• Exceed all service expectations with our customers, our partners, and each other.  

• Create value by enriching people's lives.  

• Do the right thing and bring others along with us — always.  

• Propel the power of diversity, in thought, team, and experience.  

• Partner to generate win-win solutions.  

• Ignite and empower our team's entrepreneurial spirit.  

• Exude respect and gratitude — treat others as you would want to be treated.  

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.  

• Partner to generate win-win solutions. 

• Ignite and empower our team's entrepreneurial spirit.   

• Exude respect and gratitude — treat others as you would want to be treated.