Senior QA Tester

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory, KartRider, and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.

But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 4 years running!

We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Summary of Position

The Senior Quality Assurance Tester is responsible for testing all features, functionality, and localization of the assigned games. This includes performing scripted and ad hoc test cases, documenting any game errors that exist in the code, analyzing and reviewing discrepancies, and verifying fixes are implemented. In addition, the Sr QA Tester will be expected to own specialized aspects of QA such as Compliance Standards, Submissions, Test Case Creation, and mentoring QA Testers.

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Perform focused creative testing based on assigned test cases to provide feedback on game play related issues and identify game defects
• Report game defects, including complete steps, identification of root cause, and expected results into appropriate bug tracking software
• Regress previously identified issues in order to verify defects have been addressed and are no longer occurring
• Oversee and run compliance passes, and submission prep when applicable. Support lead in documentation creation and maintenance. Support lead in training of new testers
• Actively review game forums and work with CS group to document live game issues to improve overall game experience and user satisfaction
• Other duties as assigned

Work Experience

• 3+ years of game testing experience preferred
• PC Online game testing experience preferred
• Experience with one or more of the following
  • Compliance Standards
  • Submission Processes
  • Test Case Creation and Implementation
  • Test Plan Creation and Implementation
  • QA Documentation Creation
  • Training QA Testers

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree or equivalent experience
• Understanding of QA testing procedures and methods

Knowledge/Skills

• Experienced MapleStory player
• Strong interpersonal skills
• Strong written and verbal communication skills
• Good time management, organizational and analytical skills
• Detail oriented
• Good mix of analytical and creative problem solving skills
• Familiarity with bug tracking tools and processes
• Demonstrate ability to take direction from managers and provide feedback to the team
• Proficiency in MS Office and Google Apps (Docs, Sheets, Drive)
• Proficiency in TestRail preferred
• Experience or knowledge of free-to-play games a plus
• Experience or knowledge of FPS, MMO, or RPG games a plus
• Experience or knowledge of game console testing a plus
• Passion for gaming

Management has the right to add or change duties and job requirements at any time.

Nexon’s Benefits and Perks

We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description for Pay Transparency (hourly)

The base salary range for this position in El Segundo, CA is $25.00 - $29.00 hourly.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.

Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.