The Senior Salesforce Developer will be responsible for managing cases and tasks, resolving them within SLAs, and providing end-user support. They will handle configuration changes, bug fixes, and minor enhancements, and act as a liaison between users, vendors, and development teams. The role involves participating in requirements review and application design, as well as handling administrative and development functions such as user account maintenance, reports, dashboards, Apex, and LWC development. They should possess effective communication skills to translate technical requirements into business language.