Senior Site Reliability Engineer

What You'll Do

Avalara, Inc., (www.Avalara.com), is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

What is it like to work at Avalara? Come find out! We are committed to the following success traits that embody our culture and how we work together to accomplish great things: Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

About The Content Platform

Avalara's Content Platform is the foundation of our tax compliance solutions. It plays a critical role in ensuring accurate and up-to-date tax content is delivered to our clients. As a DevOps engineer, you will have the chance to directly influence this vital platform and our clients' success.

Job Summary

Avalara is seeking experienced Site Reliability Engineer who are driven by a passion for applying their expertise to tackle challenging problems, to join our Engineering Teams

Objectives

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
• Provide primary operational support and engineering for multiple large-scale distributed software applications
  
  
  

Responsibilities

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service-level objectives
  
  
  

What You'll Need to be Successful

Experiences

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.
• Proven experience in programming with high-level languages such as Python, Ruby, Terraform, Shell, or JavaScript, with the ability to apply structured and object-oriented programming principles.
• Strong understanding and hands-on experience with distributed storage systems (e.g., NFS, HDFS, Ceph, Amazon S3) and dynamic resource management frameworks like Kubernetes, Apache Mesos, or Yarn.
• Experience with system monitoring, gathering metrics, and performance tuning for both infrastructure and applications.
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
  
  
  

Education

• Bachelor’s degree (or equivalent) in computer science or related discipline
  
  
  

Preferred Skills And Qualifications

• Networking: A good understanding of the OSI model, TCP/IP, and DNS; particularly as it relates to cloud environments.
• Observability: Experience with developing service level indicators and objectives, instrumenting software, and building alerts.
• Proficiency with source code management and containerization tools, such as GitLab or GitHub.
  
  
  

About The Team

About the Team:

Content Engineering department within Avalara owns and develops platform and applications to process content that powers Avalara's products. The problems we solve are challenging and geographically diverse; we employ latest technologies in Cloud Computing, AI/ML and SRE to engineer robust and flexible solutions that solve problems at scale.

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Flexible hybrid working

We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here: https://careers.avalara.com/

About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement

We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.