Server (T) Cast Member Roles at the Morocco Pavilion at EPCOT

Job Summary:

Responsibilities:

• We greet Guests, provide assistance and information, explain restaurant promotions, upsell and record menu orders and input orders into the point-of-sale computer system, while handling cash and other forms of payment
• We follow all food safety regulatory requirements and company standards
• We balance serving multiple tables simultaneously throughout a shift, leading our Server stations and resolving Guest situations
• We uphold location theming by maintaining a role in the show, while providing excellent Guest Service and demonstrating general wine and cocktail knowledge
• We demonstrate strong memorization and mathematical skills
• We work with and around all foods and food allergens, including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg and dairy products
• We work in all types of locations including lounge, club, or pool areas (Cocktail Server roles will be outside)

Basic Qualifications:

• Must be at least 18 years old
• MUST be able to demonstrate Cultural Authenticity pertaining to Morocco
• One year of full service experience for Food & Beverage Service
• Strong written, verbal and interpersonal communications skills
• Observational skills to identify Guest needs and ensure safety guidelines are being followed
• Owning and resolving Guest issues
• Partner with team to make adjustments for operational changes
• Operate mobile devices and other computer systems
• Passion for connecting with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
• Physical role including heavy lifting, pushing, pulling, bending twisting, standing & walking for extended periods, climbing, and kneeling
• Cast Members may be required to handle cleaning chemicals and supplies
• Cast Members may have exposure to food and beverage products

Preferred Qualifications:

• Bilingual preferred
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
• Part-Time requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays

Additional Information: