Service Desk Analyst

7 Hours ago • All levels

Job Summary

Job Description

The Service Desk Analyst will provide 24/7 support for IT issues, incident resolution, user inquiries, and service requests. They will act as the first point of contact, troubleshoot, resolve or escalate incidents using ITSM tools, and collaborate with internal/external departments. The role requires excellent communication skills and a customer-oriented approach. The analyst will also advise customers on appropriate courses of action and timelines, ensuring efficient problem-solving and user satisfaction. The role involves a global shift, working on projects that matter.
Must have:
  • Advanced English language skills
  • Strong communication and problem-solving skills
  • Ability to work with demanding customers and tight deadlines
Good to have:
  • Passionate about technology
  • Adaptable and a good team player
Perks:
  • Competitive salary package
  • Share plan
  • Value-based recognition awards
  • Referral bonus
  • Career coaching
  • Global career opportunities
  • Non-linear career paths
  • Internal development programmes
  • Complex projects, rotations
  • Internal tech communities
  • Training, certifications, coaching
  • Online learning platforms subscriptions
  • Pass-it-on sessions, workshops, conferences
  • Hybrid work and flexible working hours
  • Employee assistance programme
  • Global internal wellbeing programme
  • Access to wellbeing apps
  • Hobby clubs and interest groups
  • Inclusion and diversity programmes

Job Details

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
 
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
 
From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Available 24/7, 365 days a year, our Service Desk specialists help clients and internal employees by delivering managed infrastructure and application services. They provide frontline support for IT issues, incident resolution, user inquiries, and service requests, ensuring efficient problem-solving, user satisfaction, and seamless operations through effective communication and troubleshooting. 

Responsibilities: 

  • Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel.
  • Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures.
  • Advise customers on appropriate course of action and timelines using a professional, customer-oriented language.
  • Act as an interface between customers and Endava support teams.
  • Collaborate with internal/external departments to deliver a high-quality service.

Qualifications

  • Advanced English language skills - mandatory 
  • Passionate about technology (we will teach you the rest)
  • Strong communication, problem solving and interpersonal skills.
  • Open to working with demanding customers and deliver to tight deadlines. 
  • Adaptable and good team player

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

  • Finance: Competitive salary package, share plan, value-based recognition awards, referral bonus;   
  • Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
  • Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
  • Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
  • Health: Global internal wellbeing programme, access to wellbeing apps;
  • Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Rosario, Santa Fe Province, Argentina

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

Best, North Brabant, Netherlands (On-Site)

Bengaluru, Karnataka, India (On-Site)

Amsterdam, North Holland, Netherlands (On-Site)

Rosario, Santa Fe Province, Argentina (On-Site)

Pune, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Philips

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug