Service Desk Specialist

Volmi — A Virtuos Studio is an outsourcing company that specializes in game development and game content creation. Over the past 9 years, we have successfully completed over a thousand different projects and have gained considerable experience in creating 2D and 3D art, as well as developing turnkey games. Since 2022, we have been a part of Virtuos, the world’s leading game developer, and have become the first Virtuos studio in Eastern Europe.

In particular, we have contributed to the development of popular games such as Diablo 2: Resurrected, Metro Exodus, Sniper: Ghost Warrior Contracts 2, Smite, Paladins, Gwent: The Witcher Card Game, and Marvel Snap. Therefore our team creates high-end gaming content and games for various Mobile, PC, Console, and VR projects.

Join our team of like-minded people passionate about a common goal and love for games as a Servicedesk Specialist!

• Provide support to Studios’ employees on L1 level, working with Servicedesk ticket system;
• Perform user workstation and notebook diagnosis, repair and upgrades;
• Prepare workstations and carry on the PC setup process for new employees;
• Install, update or change the software deployed on user workstations;
• Manage the information security for end-user systems, handle security incidents and reports;
• Deploy and maintain up to date Endpoint Security policy on user systems;
• Provide excellent customer service in addition to resolving issues within a defined SLA. 

• 3+ years of working experience as an IT system administrator or helpdesk/support specialist;
• Solid knowledge of user operating systems (Windows, MacOS);
• Experience in performing workstation setup, PC and notebook repair, and knowledge of all kinds of PC hardware;
• Ability to perform user hardware and software bug analysis;
• Excellent knowledge and skills working with typical Office (O365), Art (Autodesk, Adobe, etc.) and Dev production software;
• Knowledge of enterprise Antivirus, DLP and Asset Management software;
• Working with Microsoft AD, Office365 admin;
• Basic network administration and troubleshooting.

Will be a plus:

• Knowledge of IT security principles will be a plus;
• English – upper-intermediate;
• Working experience in IT or Gamedev company.

• VOLMI collaborates with leading global studios and publishers, allowing you to work on diverse and innovative game projects;
• The company provides opportunities for professional advancement, including access to training, workshops, and other learning programs, helping employees develop their skills and knowledge;
• Clear and transparent employee growth assessment system with regular feedback for your career development;
• As part of Virtuos, VOLMI offers access to an international network of studios, opening up opportunities to work on global projects and with teams from around the world;
• The VOLMI environment values creativity and innovation, allowing employees to realize their ideas and participate in exciting creative processes;
• The modern office is located in the heart of Kyiv — on Podil, one of the most atmospheric districts of the city;
• Medical insurance;
• Support for employees during blackouts to ensure uninterrupted work both in the office and remotely for employees outside the Kyiv region;
• The possibility of remote work and flexible schedule on corporate equipment;
• A transparent system for employment types and interaction with employees, as the company is a resident of Diia.City;
• Opportunities to engage in corporate social responsibility (CSR) projects.