The IT Support Technician in Amsterdam will provide comprehensive IT support to business and game development teams. This role involves diagnosing and resolving technical issues, providing desktop support, setting up new hardware, ensuring security and upgrades, and delivering high-level customer service.  Collaboration with the Amsterdam IT team and Korean headquarters is essential. The position demands proactivity, problem-solving skills, and a process-oriented approach to IT asset management and project delivery.  Exposure to a wide range of IT tasks and projects is expected, requiring independent work and teamwork.

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IT Support Technician EMEA

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 We are KRAFTON – a collective of independent game development studios brought together to create innovative and engaging entertainment experiences for gamers across the world.
Since the release of our flagship title – PUBG: BATTLEGROUNDS – in 2017, it has become one of the highest selling video games of all time with over 70 million copies sold.
We are headquartered in Seoul, South Korea, with regional KRAFTON offices located across the globe. Our Amsterdam Office is KRAFTON’s EMEA Headquarters which covers the Europe, Middle East &amp; Africa, and the CIS regions, with teams dedicated to Publishing, Esports, Content, Communications and General Operations. These teams support all local offices and development studios in our region. Onsite, our Amsterdam Office also houses PUBG Studios which is busy with the development of an exciting new IP, currently known as Project “Black Budget”.
The position of IT Support Technician will provide rapid and thorough IT support across business and game development teams. Working closely with the Amsterdam IT team and liaising, when needed, with head office in Korea. The position will be demanding, providing exposure to a wide range of IT-related tasks and projects.
The ideal candidate will be capable of working independently as well as with colleagues, will be professional and proactive when working with user requests as well as process oriented to ensure smooth task and project completion.
Basic Roles and Responsibilities: 
<ul>
<li>Diagnosing and resolving technical issues</li>
<li>Providing desktop support</li>
<li>Setting up and configuring new laptops and desktops</li>
<li>Ensuring security and upgrades are applied to desktops and laptops and kept up to date in cooperation with HQ</li>
<li>Ensuring that a high level of professional customer service and support is provided to all internal and external customers</li>
<li>Delivering a high degree of proactivity to ensure users receive the correct support</li>
<li>IT asset management</li>
<li>Driving the business forward with IT projects to deliver new systems and functionality</li>
</ul>
We are ideally looking for: 
<ul>
<li>Previous experience in an IT support role</li>
<li>Exposure to gaming PC/Laptop hardware</li>
<li>Previous experience in maintaining relationships with hardware and license vendors and suppliers</li>
<li>Managing IT assets (Hardware, and software licenses) in collaboration with finance teams</li>
<li>Previous experience working in a Microsoft O365 environment</li>
</ul>
Required Skills:
<ul>
<li>Fluent in verbal and written English</li>
<li>Able to work in an environment with rapidly evolving requirements and frequent fast turnarounds on results</li>
<li>Self motivated and proactive – able to work</li>
<li>Be customer focused, goal-oriented and driven</li>
</ul>
“Nice to have” experience: 
<ul>
<li>Work experience in a similar role, especially elsewhere in the games industry</li>
<li>Some experience with Windows or Linux server management</li>
<li>Some experience with applications/system such as Perforce, NAS storage, VM’s</li>
<li>Experience working with globally distributed teams or with a Head Office in another country</li>
<li>Any IT certifications</li>
</ul>
What we offer:
<ul>
<li>A competitive salary</li>
<li>An allowance to cover the Dutch mandatory health insurance</li>
<li>25 paid + 4 extra paid working days off a year</li>
<li>Relocation package</li>
<li>Pension scheme</li>
<li>A commuter allowance</li>
<li>A range of snacks &amp; drinks</li>
<li>Full assistance with visas and the 30% ruling applications when the candidate is eligible</li>
</ul>
 More about our Amsterdam office…
Our office is situated in the Amsterdam Zuid area, a buzzing business hub in the southern part of the city. Close to our office you can find a broad choice of cuisine – such as the iconic Market 33 Food Hall, offering vibrant social settings. Also, nearby is one of the main public transportation hubs – Amsterdam Zuid train, metro, tram &amp; bus station, bringing the city’s highlights close, be it one of the many museums, canals, parks, or culinary experiences you are interested in. Likewise, our Amsterdam team reflects the city’s diverse atmosphere – being mainly expats, we currently represent more than 40 different nationalities, and we are still expanding our team!
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We welcome all applications!
We are proud to have such a multicultural environment and we strive to create a safe, inclusive, and harmonious atmosphere for everyone to thrive in. We invite applications from all genders, sexual orientations, races, colors, religions, and ages.
If this sounds like a good fit for your skills and experience, then apply right away!

 

 
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