Global Support Specialist

1 Month ago • Upto 2 Years • Finance • Administrative • $38,000 PA - $65,600 PA

Job Summary

Job Description

The Global Support Specialist provides application support for Anthology software and Microsoft Dynamics, focusing on Finance, HR, and Payroll products built on Microsoft Dynamics Finance. Responsibilities include account ownership, issue resolution, user training, knowledge base article creation, and collaboration with other departments. The role requires strong analytical and troubleshooting skills, excellent communication, and the ability to work with diverse audiences. Experience with Microsoft Dynamics 365 Finance is preferred, along with understanding of accounting fundamentals. The specialist will also recommend functional configurations and propose business solutions, evaluate upcoming releases and recommend upgrades, and maintain extensive knowledge of Anthology applications.
Must have:
  • 0-2 years customer service experience
  • Solid analytical & troubleshooting skills
  • Understanding of data structures
  • Excellent customer relationship skills
  • Strong communication skills (written & oral)
  • Problem-solving and issue resolution
Good to have:
  • Microsoft Dynamics 365 Finance experience
  • Higher Education industry experience
  • Accounting fundamentals knowledge
  • MS SQL, SSRS, Power BI experience
  • Microsoft Certifications (MB-300/MB-310)

Job Details

Description

Global Support Specialist

Remote - United States

 

The Opportunity: 

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

 

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

 

For more information about Anthology and our career opportunities, please visit www.anthology.com. 

 

The Global Support Specialist is responsible for supporting the Anthology customer base with product-related issues for our Finance, HR, and Payroll product which is built on the Microsoft Dynamics Finance application. This role involves working closely with other analysts and departments to provide effective and high-quality technical support services. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of customer success.

 

The Global Support Specialist is responsible for providing application support for Anthology software as well as Microsoft Dynamics expertise.

 

Primary responsibilities will include:

  • Account ownership and customer-centric mindset for all designated/assigned customers
  • Following established guidelines, department SOP, and industry best practices to resolve customer issues
  • Providing problem resolution for end-users, including research on various data and reporting issues, and collaborating to gain input on potential solutions
  • Providing training and best practices, and keeping users well informed on the proper use of Microsoft Dynamics Finance and Anthology Finance, HR, and Payroll
  • Maintaining extensive knowledge of current versions of the company’s proprietary applications such as Anthology Finance HR and Payroll, Anthology Student, etc.
  • Recommending functional configurations and proposing business solutions where appropriate
  • Evaluating upcoming releases and recommending installation of beneficial upgrades
  • Effectively and professionally communicating updates to the customer by providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system
  • Building and maintaining knowledge of the database structure, configuration files, integrations, and business flows to assist with issue investigation and resolution
  • Escalating issues to management as appropriate
  • Following established guidelines and industry best practices to resolve customer issues
  • Assisting with the creation of Customer Services documentation, including Knowledge Base articles
  • Building and maintaining knowledge of the configurations, integrations, and business flows to assist with issue investigation and resolution
  • Serving as a coach and mentor to designated Customer Services team members
  • Achieving and exceeding established department and company KPIs and goals

 

The Candidate: 

Required skills/qualifications: 

  • 0-2 years of customer service experience
  • 0-2 years of Higher Education industry experience
  • Solid analytical and troubleshooting skills
  • Solid understanding of data structures and the ability to identify recurring patterns
  • Ability to work with moderate supervision on escalated issues and prioritize, investigate, and resolve them with minimal guidance from others
  • Experience working with customers and maintaining good customer relationships
  • Ability to quickly establish rapport and to gain and maintain credibility with diverse audiences
  • Solid oral and written communication skills and ability to communicate at all levels of the company
  • Ability to communicate complex technical issues to both technical and non-technical users in a professional and understandable manner
  • Fluency in written and spoken English

 

Preferred skills/qualifications: 

  • At least 1 year of experience in an analyst or subject matter expert role relating to the Microsoft Dynamics 365 Finance application
  • Bachelor's degree or equivalent work experience (Accounting, Finance, or MIS related field)
  • Demonstrated understanding of basic accounting fundamentals (i.e. balancing ledger cards, releasing to ledgers, payment plans, account reconciliations) to help users reconcile reports and identify discrepancies in reporting practices
  • Module experience preference in order:
    • Accounts Payable
    • General Ledger
    • Cash and Bank
    • Fixed Assets
    • Procurement
    • Payroll (or Payroll Management system experience)
  • 1 or more years of customer service experience
  • 1 or more years of Higher Education industry experience
  • Experience with MS SQL
  • Experience with MS SSRS and Power BI
  • Successful completion of current Microsoft certification exams (MB-300/MB-310)
  • 1 or more years of customer service experience
  • 1 or more years of Higher Education industry experience
  • Experience with MS SQL
  • Experience with MS SSRS and Power BI  

 

Pay range is $38,000 - $65,600/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

 

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Similar Jobs

Truecaller - Senior Fullstack Engineer

Truecaller

Stockholm, Stockholm County, Sweden (On-Site)
5 Months ago
Canva - Backend Software Engineer (Java) - User Product

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago
Twitch - Software Engineer - Payments

Twitch

San Francisco, California, United States (On-Site)
1 Month ago
Actian - Senior Principal Software Engineer [gn] GERMANY

Actian

Hamburg, Hamburg, Germany (Remote)
6 Months ago
Fluence - Lead Engineer - Battery Module

Fluence

Houston, Texas, United States (Hybrid)
6 Months ago
Paytm - Area Sales Manager-Goa (QR Sales)

Paytm

Goa, India (On-Site)
6 Months ago
Team Liquid - Senior Staff Accountant/Accounting Manager, EU

Team Liquid

Utrecht, Utrecht, Netherlands (On-Site)
2 Months ago
Mattel  Inc  - Senior Accountant

Mattel Inc

Kowloon, Hong Kong (On-Site)
4 Months ago
Electronic Arts - Senior Accountant, Controllership

Electronic Arts

Hyderabad, Telangana, India (On-Site)
3 Months ago
Interactive Brokers - Senior Internal Auditor

Interactive Brokers

Greenwich, Connecticut, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Software Engineer, Architecture and Infrastructure

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Gunzilla - Senior Biome Artist

Gunzilla

Kyiv, Kyiv City, Ukraine (On-Site)
1 Month ago
Visual Concepts - Server Engineer - WWE 2K

Visual Concepts

Austin, Texas, United States (On-Site)
1 Month ago
ByteDance - Senior Research Scientist, Infrastructure System Lab

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
Double Coconut - Web Engineer - Gaming / HTML5 Specialist (Mid / Senior)

Double Coconut

Yerevan, Yerevan, Armenia (On-Site)
4 Months ago
Cloud Chamber - Senior Combat Designer

Cloud Chamber

Novato, California, United States (Remote)
1 Month ago
Google - Software Engineer, Early Career, Cloud AI

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
6 Months ago
Rockstar Games - Gameplay Animator (Mid/Senior)

Rockstar Games

Oakville, Ontario, Canada (On-Site)
1 Month ago
ByteDance - Software Development Engineer - Database NoSQL Graph - Seattle

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Rivos - Accelerator Microarchitecture Performance Modeling

Rivos

Austin, Texas, United States (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Onward Search - Video Artist

Onward Search

Santa Monica, California, United States (Hybrid)
1 Month ago
Nagarro - Principal Engineer - Senior Salesforce Architect

Nagarro

Boston, Massachusetts, United States (Hybrid)
5 Months ago
Meta - Technical Program Manager, Privacy Infra

Meta

Boston, Massachusetts, United States (On-Site)
6 Months ago
Regent Craft - Mechanical Engineering Intern

Regent Craft

North Kingstown, Rhode Island, United States (On-Site)
6 Months ago
Meta - Product Manager, Machine Learning

Meta

San Francisco, California, United States (Remote)
6 Months ago
AGS - American Gaming Systems - Field Service Lead

AGS - American Gaming Systems

Alabama, United States (On-Site)
1 Month ago
The Walt Disney Company - Sales Manager, Storyliving by Disney

The Walt Disney Company

Rancho Mirage, California, United States (On-Site)
1 Month ago
Company3 Method Studios - Facilities Housekeeper

Company3 Method Studios

Santa Monica, California, United States (On-Site)
1 Month ago
Raid Base  Inc  - Senior Artist, VFX

Raid Base Inc

Los Angeles, California, United States (Remote)
8 Months ago
Echtra Games - Gameplay Engineer

Echtra Games

San Francisco, California, United States (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Finance Jobs

Rackspace Technology - Business Systems Consultant IV

Rackspace Technology

United States (Remote)
1 Month ago
Xsolla - Head of Audit

Xsolla

(Hybrid)
1 Month ago
PwC - SAP Analytics Experienced Professional

PwC

Athens, Greece (Hybrid)
4 Months ago
Animoca Brands - Liquidity Manager

Animoca Brands

Hong Kong (Hybrid)
2 Months ago
SSC Technologies - Flex - Manager - PA24FLXQ3003

SSC Technologies

London, England, United Kingdom (On-Site)
6 Months ago
Gaming Innovation Group  - Finance Executive - Receivables

Gaming Innovation Group

St. Julian's, Malta (Hybrid)
1 Month ago
PlayStation Global - Manager, FP&A

PlayStation Global

United States (Remote)
1 Month ago
PwC - Senior Associate to Accounting Advisory Services

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
6 Months ago
Ubisoft - HQ Financial Planning Manager

Ubisoft

Paris, Île-de-France, France (On-Site)
3 Months ago
Axon - Finance Manager, Germany (Remote)

Axon

Germany (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com. 

United States (Remote)

Bogotá, Bogota, Colombia (Remote)

Bogotá, Bogota, Colombia (Remote)

United Kingdom (Remote)

United States (Remote)

Brno, South Moravian Region, Czechia (On-Site)

View All Jobs

Get notified when new jobs are added by Anthology Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug