ServiceNow Developer
Job Summary
Job Description
This ServiceNow Developer position involves capturing customer requirements, creating technical specifications, and developing solutions on the ServiceNow platform. The role entails collaborating with a team to deliver the entire SDLC, with responsibilities including determining the feasibility of use-cases, developing applications, contributing to technical projects, supporting maintenance activities, and troubleshooting IT Service Management applications. The position requires engaging with a nationwide user community and developing in an Agile manner using the SCRUM module in ServiceNow. Additional responsibilities at a higher level include creating and customizing complex applications, leading design and code reviews, and developing integrations between applications and external business applications. Candidates will work in a hybrid environment.
Must have:
- Capture customer requirements and develop technical applications.
- Create and configure applications in ServiceNow.
- Contribute to technical projects.
- Support maintenance activities and updates to ServiceNow.
- Troubleshoot IT Service Management applications.
3 skills required
Job Details
We have an opening for a ServiceNow Developer to capture customer’s requirements, build technical specifications, and develop solutions within the ServiceNow platform. This position will work with a team comprised of developers and a technical lead to deliver the entire SDLC. This position is in the Information Solutions Division (ITSD) within the Computing Directorate, supporting the Enterprise Secure Network (ESN) Hub mission program.
This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week.
This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.
You will
- Engage with customers and stakeholders in a national enterprise, helping to determine the feasibility of implementing their use-cases in the ServiceNow platform. Solicit customer requirements and develop technical applications to support requests.
- Create and configure applications in ServiceNow through the design and development of moderately complex scripts, workflows and integrations, with a focus on limiting technical debt.
- Contribute to technical projects aligned with broader organizational objectives, functioning as an effective team member on multi-disciplinary teams.
- Support maintenance activities and updates to an On-Premise solution of ServiceNow.
- Interface with a nationwide ServiceNow user community; supporting the troubleshooting of IT Service Management applications, workflows automation, and business processes built in the ServiceNow platform.
- Develop in an Agile manner utilizing the SCRUM module in ServiceNow.
- Perform other duties as assigned.
- Create, configure, and customize complex applications developed in ServiceNow. Lead advanced design and code reviews.
- Develop integrations between ServiceNow applications and external business applications.
- Develop innovative solutions by collaborating with both internal and external stakeholders, to solve complex problems in the ServiceNow environment.
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