Shipper Experience Assistant Manager

3 Months ago • 2-3 Years

Job Summary

Job Description

Ninja Van is a technology-driven logistics company focused on providing seamless delivery services across Southeast Asia. They are seeking an Assistant Manager for Shipper Experience to enhance the end-to-end shipper journey through in-depth analysis and implementation of recommended actions or business solutions. This role involves managing shipper feedback, coordinating with internal teams like Growth and Operations to manage shipper expectations, and supporting Shipper Success Management with relevant analysis. The goal is to maintain strong seller relationships through engagement activities and ensure shipper retention and satisfaction. The company utilizes algorithm-based optimization, dynamic routing, and end-to-end tracking to deliver high-quality services.

Must have:

2-3 years experience in logistics or customer relationship management.
Good communication and collaboration skills.
Strategic or helicopter view.
Excellent analytical and structural thinking.
Good problem-solving skills.
Agile and enjoys experimentation.
High proficiency with spreadsheets and Excel.

Good to have:

Simple programming language (SQL) is a plus.

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

excel

agile-development

sql

Job Details

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Descriptions

Improve end-to-end shipper journey by establishing in-depth analysis and providing recommended actions and/or business solution/program to improve the journey and provide fantastic experience.
Manage shipper’s voice (feedback) as the source of improvements.
Establish coordination to other related functions within the company to manage shipper expectations, especially The Growth and Operations Team.
Coordinate and assist Shipper Success Management (key account manager or relationship manager) by providing compelling relevant analysis.
Maintain relationships with the sellers by having engagement activities.
Ensure the shipper's retention and happiness.

Requirements

Having around 2-3 years experience in logistics (or other related industries) and/or customer relationship management field.
Have good communication skills with a high collaboration spirit.
Have a strategic or helicopter view.
Excellent analytical and structural thinking.
Good ability on problem solving skills.
Agile and enjoy experimentation.
High proficiency with spreadsheets & excel
Simple programming language (SQL) is a plus-point

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