Senior Technical Account Manager, UK

3 Months ago • 5-9 Years • Cyber Security

Job Summary

Job Description

The Senior Technical Account Manager (TAM) at Zscaler will provide technical expertise and best practices for implementing and operationalizing Zscaler solutions. This role involves solving complex customer problems, offering technical guidance on new capabilities and migrations, developing customized technical strategies to meet business outcomes, and creating adoption plans to accelerate production-level consumption. The successful candidate will work directly with enterprise-level clients, ensuring successful implementation and ongoing support of Zscaler's security solutions. The role requires a deep understanding of cloud services, networking security, and various security technologies.
Must have:
  • 5+ years customer-facing experience
  • 4+ years in Cloud Services/Networking/Security
  • Experience with enterprise-level customers
  • Expertise in networking security (SD-WAN, VPNs, DLP, CASB, SWG)
  • Develop customized technical strategies
  • Create adoption plans for solution areas
Good to have:
  • Bachelor's Degree in related field
  • AWS, Google Cloud, or Microsoft Azure certifications
  • Industry certifications (ISC, CISSP, GIAC, CCNP, Network+)
Perks:
  • Various health plans
  • Time off plans
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

 

We're looking for a Snr Technical Account Manager (TAM) to join our Technical Account Management Team here in the UK. Reporting to the UK based Snr Manager you will be responsible for:

Responsibilities:

  • Providing technical insight and leading practices for implementing and operationalizing Zscaler solutions to solve complex customer problems. This expertise will be applied to solve high impact problems for customers.
  • Product Expertise & Strategy – Providing customers with technical guidance for new solution capabilities, migrations, integrations, and expansions.
  • Working directly with customers to develop customized technical strategies to meet their desired business outcomes.
  • Consumption and Delivery Execution – Creating adoption plans and influencing the acceleration of production level consumption across solution areas.

What we're Looking for (Minimum Qualifications)

  • 5+ years of experience in a customer-facing role (e.g., Solution Delivery/Engineering, Customer Success Management, Technical Account Management).
  • 4+ years of experience in Cloud Services, Networking, Security Solutions, or related technologies.
  • Experience in Networking Security, including key technologies in areas such as secure connectivity (e.g., SD-WAN, VPNs), data protection (e.g., DLP, CASB), and web security (e.g., SWG, MPLS).
  • Experience of working with Enterprise Level Customers.

What Will Make You Stand Out (Preferred Qualifications)

  • Bachelor’s Degree in Engineering, Information Technology, Business, or a related field; or equivalent practical experience.
  • Certifications from providers such as AWS, Google Cloud, or Microsoft Azure, highlighting cloud infrastructure expertise and strategic guidance capabilities.
  • Industry certifications such as ISC, CISSP, GIAC, CCNP, Network+, or equivalent.

#LI-NF2

#LI-HYBRID

 

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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About The Company

Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world. For more, visit Axonius.com.

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