Social Media Specialist - CX

About SimpliSafe

At SimpliSafe, we're all about making sure everyone feels safe and secure in their own homes. As a leader in the home security world, we put our hearts and souls into innovation and always keep our customers at the forefront of everything we do. When you join our team, you'll be a key player in bringing peace of mind to our customers. We believe in the power of teamwork and are always looking for ways to help our people grow and develop. Our inclusive culture means that everyone's voice is valued, and we work hard to create a supportive environment where everyone feels comfortable sharing their ideas. We also get that work-life balance is important, so we offer flexible remote work options. If you're looking to make a meaningful impact in a company that cares, SimpliSafe is the place for you.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

As a Social Media Specialist, you are passionate about social media, staying ahead of trends, and turning viral moments into opportunities for engaging, meaningful interactions. You create content that captivates attention—whether through memes, videos, or other creative posts—while staying true to the brand voice. Blending creativity with strategy, you thrive in a fast-paced environment, adapting quickly to trends and fostering lasting connections with your audience.

In this role, you’ll drive the SimpliSafe's social care strategy, engaging with customers and managing responses across Instagram, Facebook, and TikTok. You’ll collaborate with cross-functional teams to ensure alignment with broader marketing goals, and engage with customers to address concerns, manage sentiment, and build relationships. By providing educational content and staying on top of platform trends, you’ll optimize strategies to enhance the customer experience and contribute to SimpliSafe’s growth.

What We’re Looking For:

• Experience: 2+ years in a customer support role, ideally in a social media or digital environment.
• Social Media Familiarity: Experience with platforms such as Facebook, X, Reddit, Trust Pilot, and Consumer Affairs.
• Social Media Management Tools: Proficiency with tools like Sprinklr or similar platforms.
• Metrics & Analytics: Strong understanding of social media performance metrics to drive insights and improvements.
• High-Volume Customer Interactions: Ability to manage customer interactions professionally and patiently, even in high-volume situations.
• Flexibility: Availability to work nights and weekends as needed for urgent matters.

Preferred Qualifications:

• Experience in a technology-driven industry, particularly in consumer electronics or home security.
• Familiarity with learning management systems (LMS) and e-learning tools.
• Proven track record of creating viral content and driving audience engagement.
• Ability to balance creativity with data-driven decision-making for continuous improvement.

What We Offer:

• Flexible Hybrid Schedule: Work options to accommodate your lifestyle. 
• Paid Time Off: Enjoy paid holidays and additional floating holidays. 
• Health Benefits: Comprehensive medical and dental coverage for you and your family.
• Career Development: Ongoing training and growth opportunities to advance your career.

What Values You’ll Share:

• Customer Obsessed: Build deep empathy for customers and develop long-term relationships. 
• Aim High: Challenge yourself and others to continuously improve. 
• No Ego: Embrace a "no job too small" attitude, with an open and inclusive approach.
• One Team: Collaborate effectively to achieve success. 
• Lift As We Climb: Invest in the development of others and support their success. 
• Lean & Nimble: Work efficiently and adaptively in a dynamic environment. 

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to supporting qualified individuals in hiring and employment. If you need accommodations during the application or interview process, please contact careers@simplisafe.com. If you’re ready to take on this exciting role and help shape the future of learning and development at SimpliSafe, we’d love to hear from you!