Software Engineer in Support I

3 Months ago • 3-5 Years • ₹10,08,600 LPA - ₹17,36,000 LPA

Job Summary

Job Description

As a Customer System Engineer, you will lead the upgrade and maintenance of customer systems for Anthology's Reach CRM solution. Your responsibilities include understanding product functionality, customizing web portals, and working with Microsoft D365 CRM. You will also maintain and debug customer environments, upgrade systems, collaborate with multiple teams, communicate information, identify risks, and prepare documentation. The candidate should be proactive and professional, striving for high-quality results.
Must have:
  • Bachelor's degree and/or relevant work experience
  • 3-5 years of SaaS software development experience
  • Experience with C#, ASP.NET MVC, JavaScript, SQL, HTML, CSS
  • Experience with source control and CI/CD environments
  • Debugging and troubleshooting skills
  • Excellent communication and teamwork skills
  • Fluency in written and spoken English
Good to have:
  • Software development experience with complex software packages
  • Understanding of Microsoft Azure, Logic Apps, and Power Apps
  • Familiar with WCAG, Application Insights, Kendo UI, TPC/Sitefinity
  • Higher Education industry experience

Job Details

Customer System Engineer

Bangalore, India

 

The Opportunity: 

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

 

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

 

For more information about Anthology and our career opportunities, please visit www.anthology.com. 

 

This position leads upgrade and maintenance of customer systems for our Reach CRM solution. The Reach CRM solution goes beyond the traditional CRM to help institutions with admissions, student success, retention, alumni, advancement and more, so our institutions can respond dynamically to each student’s unique experiences and needs at every stage of their lifecycle.

 

The Customer System Engineer is accountable for the successful delivery of the Reach CRM’s web application portal based on customer’s organizational process. This includes ensuring the overall technical solution and architecture is aligned with the enterprise architecture and customer specifications function with high quality. The candidate must be proactive, self-starting, professional and strive for consistent high-quality results.

 

Primary responsibilities will include:

  • Gaining expert understanding of product functionality, integration touch points and customization of web portals based on customer requirements
  • Working knowledge of Microsoft D365 CRM workflows, flows, plug-ins, BPF, and Power Automate, and file import-export framework to bring the data from external systems
  • Maintenance and debugging of customer environments including tools, technologies required for troubleshooting these activities
  • Upgrading customer systems to new versions of portal application and supporting technologies
  • Collaborating across multiple teams including development, product management, professional services and customer support
  • Communicating information clearly, accurately and timely to team members, customer-facing teams and the customers
  • Identifying, recognizing, and escalating risks and issues, as well as provide status updates
  • Performing assigned project tasks with minimal supervision
  • Preparing design and technical documentation
  • Fostering an environment of teamwork both internally and externally
  • Establishing positive, professional relationships with client staff inclusive of professional demeanor, conduct, and appearance

 

The Candidate:

Required skills/qualifications:

  • Bachelor's degree and/or relevant work experience
  • 3-5 years of experience in commercial software Development in a SaaS-based company
  • Experience in developing with C# ASP.NET MVC Web Applications, JavaScript, SQL, HTML, CSS, OData, Angular/React
  • Experience with source control management systems and continuous integration/deployment environments
  • Debugging and troubleshooting skills
  • Demonstrated ability to work in team-based environments and communicate effectively with internal and external stakeholders during remote and/or onsite engagements
  • Excellent written and oral communication skills
  • Fluency in written and spoken English

 

Preferred skills/qualifications:

  • Software development experience implementing complex software packages and/or CRM implementations
  • Understanding of Microsoft Azure, Logic Apps, and Power Apps, Dynamics 365 - Solutions Building, (Layering and Publishers, Schema, Workflow, Flows, Business Rules, and Plugins)
  • Familiar with WCAG, Application Insights, Kendo UI, TPC/Sitefinity framework application
  • Higher Education industry experience

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

 

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Similar Jobs

Axi - Full Stack Technical Lead

Axi

Bengaluru, Karnataka, India (On-Site)
22 Hours ago
Easygo - Full-Stack Engineer, Sportsbook

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
Tesla - Software QA Engineer, IT Application

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Applike Group - Manual Tester

Applike Group

Hamburg, Hamburg, Germany (Hybrid)
4 Months ago
Easygo - Software Engineer - Front-End Full Stack (Mid-Senior)

Easygo

Sydney, New South Wales, Australia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Lead Software Engineer (Roku Engineer)

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
5 Months ago
WebFX - Jr. Web Developer

WebFX

Ann Arbor, Michigan, United States (On-Site)
6 Months ago
Crazy games  - [REMOTE] Product Engineer

Crazy games

Leuven, Flanders, Belgium (Remote)
7 Months ago
Easygo - Principal Software Engineer - Front-End Full Stack

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
PwC - IN_Senior Associate _Java Developer _Data & Analytics _Advisory _PAN India

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago
N-iX - Senior Fullstack .NET + React Engineer

N-iX

Colombia (Remote)
2 Weeks ago
Arkose Labs - Senior Solutions Consultant

Arkose Labs

Raleigh, North Carolina, United States (On-Site)
23 Hours ago
ByteDance - Software Engineer Graduate (XR Web Platform-PICO)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Hitachi - .Net full stack developer

Hitachi

Pune, Maharashtra, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Google - Strategy and Operations Analyst, gTech Ads Tools

Google

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
PwC - IN-Senior Associate_ MDMS Expert _Utility Transformation  _Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago
Google - Product Manager, Google Core, Cider AI

Google

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
NVIDIA - Senior Solutions Architect, Generative AI

NVIDIA

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Microsoft - Software Engineer – Azure Files Linux

Microsoft

Bengaluru, Karnataka, India (On-Site)
3 Days ago
Ethos Life - Customer Support Manager

Ethos Life

Bengaluru, Karnataka, India (On-Site)
1 Day ago
Simple Viral Games - Game Designer

Simple Viral Games

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Nagarro - Associate Principal Engineer, Java Fullstack

Nagarro

India (Remote)
6 Months ago
PM Group - Lead HVAC 3D DESIGNER

PM Group

Bengaluru, Karnataka, India (Hybrid)
8 Months ago
PwC - IN_Senior Associate _Java Developer _Data & Analytics _Advisory _PAN India

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!