Sr. Consultant

1 Week ago • 8-9 Years • $120,900 PA - $185,700 PA

Job Summary

Job Description

The Sr Consultant Specialist Client Success Manager role is a client-facing individual contributor expert in client operations relationship optimization. The role focuses on enabling new client capabilities, promoting product adoption, and optimizing client performance. This requires deep collaboration and partnership with leadership across functions. The role involves defining and deploying client support and service implementation strategies to enhance the client experience. Responsibilities include overseeing the implementation of new Visa products, ensuring client operational goals are met, fostering partnerships with internal teams, driving client adoption of programs, staying current with payment trends, maintaining relationships with cross-functional teams, providing thought leadership, supporting operational reviews, and identifying opportunities to optimize client performance.
Must have:
  • Oversee implementation of new Visa products.
  • Ensure client operational goals are met.
  • Foster partnerships with internal teams.
  • Drive client adoption of card programs.
  • Stay current with payment processing trends.
  • Maintain strong relationships with cross-functional teams.
  • Provide thought leadership and consultation.
  • Support periodic operational reviews.
  • Identify opportunities to optimize client performance.
  • Build client relationships and credibility.
  • Prioritize customer needs and drive value.
  • Build measurable action plans.
Good to have:
  • Experience as a CSM on Payments segment.
  • Technically proficient in payments schemes.
  • Able to communicate complex technical terms.
  • Self-starter, able to achieve results.
  • Experience representing technical issues.
  • In-depth knowledge of payment industry trends.
  • Certifications in related areas.
Perks:
  • Medical
  • Dental
  • Vision
  • 401 (k)
  • FSA/HSA
  • Life Insurance
  • Paid Time Off
  • Wellness Program

Job Details

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sr Consultant Specialist Client Success Manager is a client facing individual contributor role serving as a client ops relationship optimization subject matter expert.
The Sr Consultant enables new client capabilities promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities. The individual is expected to have a keen insight into Visas product offerings best practices and calls for deep collaboration and partnership with leadership across functions.
This role is an exciting opportunity to be at the forefront of Visas Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Client Services Sales and Product you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan.

  • The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visas strategy.
  • This role serves as a functional specialist located in North America Region in multiple locations Atlanta Ashburn Austin Denver Miami and reporting to NA Sponsor Banks Segment Director.
  • Responsibilities include
  • Oversee implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products
  • Ensure Client operational goals and success metrics for their portfolio of clients product landscape is understood
  • Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward looking relationship strategy and optimization opportunities and executing against Client Success Plans
  • Drive and deliver initiatives to improve client adoption of card programs VAS products and use of Visas self service tools
  • Stay current with the latest payment processing trends Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points
  • Maintain strong relationships with Client Services and other cross functional teams within Visa to deliver subject matter expertise consultation as needed to optimize client performance
  • - Provide leadership thought as a subject matter expertise and consultation to Visa clients by leveraging insights and understanding of their local market and product needs to continually enhance the Client experience
  • Support periodic operational reviews with Clients and Visa stakeholders incorporating input comparison and client progress against product metrics
  • Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed
  • Advocate for Clients through strong operational excellence by driving complicated and cross functional initiatives in support of Client goals and incorporating automated solutions to achieve efficiency and productivity operational improvements.
  • Intermediate proficiency in the following skills
  • Building client relationships Build credibility and create trust based relations partner with clients to build their business
  • Becoming customer centric Listen to and prioritize customer needs to drive value realization and build trusted partnerships
  • Success planning Build measurable actions plans to help clients achieve their business goals and realize value from their products solutions
  • Client engagement Communicate clearly and effectively with clients
  • Proactiveness Think ahead and act
  • Critical thinking Take ownership over problems and find creative solutions to complex problems
  • Technical skills Continuous acquisition application and refinement of technical skills relevant to the role and payments

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

8 or more years of relevant work experience with a Bachelor Degree or at least 5years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2years of work experience with a PhD


Preferred Qualifications

  • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more
  • relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD,
  • MD) or 3 or more years of experience with a PhD
  • Previous Experience as a CSM on Payments segment, client management,
  • problem solver, analytical and strategic thinking
  • Technically proficient in payments schemes transaction flows ideally with
  • experience on Visanet and DPS Processing
  • Able to communicate complex technical terms and processes in business
  • language tailored to client
  • Self-starter able to achieve results as part of an effective team located in North
  • America region
  • Able to effectively prioritize and multitask under deadlines
  • Experience representing technical and or business issues and solutions to
  • influence audiences at multiple levels of an organization including executives
  • in support of strategic business plans
  • In-depth knowledge of the payment industry trends threats competitors
  • regulatory environments
  • Certifications or qualifications in Client Customer Success project
  • management or related areas of practice and expertise

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 120,900 to 185,700 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Similar Jobs

Rocket Science - Frontend - UI Engineer

Rocket Science

Wales, United Kingdom (Hybrid)
1 Month ago
PwC - Senior Billings & Collections Specialist

PwC

Makati, Metro Manila, Philippines (On-Site)
7 Months ago
Keywords Studios - Senior Research Associate - AI

Keywords Studios

California, United States (Remote)
2 Months ago
Philips - Assistant Controller, Integrated Warehouse & Distribution

Philips

Murrysville, Pennsylvania, United States (On-Site)
23 Hours ago
Meta - Product Manager

Meta

Redmond, Washington, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Software Validation Engineer, Service Engineering

Tesla

North Holland, Netherlands (On-Site)
3 Months ago
Trailer Park - Lead Graphic Designer

Trailer Park

London, England, United Kingdom (Hybrid)
3 Weeks ago
OKX - Senior Analyst, Customer Service Operations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Week ago
2K - Principal Product Manager

2K

Austin, Texas, United States (On-Site)
3 Weeks ago
Workato - AI Solutions Engineer

Workato

Bengaluru, Karnataka, India (On-Site)
5 Days ago
Nexon - Associate Security Engineer

Nexon

El Segundo, California, United States (Hybrid)
1 Month ago
Diligent - Senior Director, Product Marketing, Governance

Diligent

New York, New York, United States (On-Site)
3 Weeks ago
PwC - Sustainability Manager (ESG) with German

PwC

Bucharest, Bucharest, Romania (On-Site)
7 Months ago
Rackspace Technology - Principal MLOps Engineer

Rackspace Technology

(Remote)
2 Months ago
luxsoft - Senior .NET Developer

luxsoft

Guadalajara, Jalisco, Mexico (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Atlanta, Georgia, United States

Relatient - Provider Sales Executive

Relatient

United States (Remote)
1 Year ago
UPF Industries  - Quality Control Inspector

UPF Industries

Cedar Hill, Texas, United States (On-Site)
4 Days ago
Unisys - Prin Sales Exec

Unisys

Richmond, Virginia, United States (On-Site)
2 Weeks ago
Bounteous - Senior Business Systems Analyst with Data Management experience

Bounteous

Phoenix, Arizona, United States (On-Site)
1 Month ago
Sphere Entertainment Co - VP Legal & Business Affairs

Sphere Entertainment Co

Burbank, California, United States (On-Site)
6 Months ago
UPF Industries  - Working Maintenance Lead

UPF Industries

Granger, Indiana, United States (On-Site)
1 Week ago
Spatial Studio - React UI Engineer

Spatial Studio

San Francisco, California, United States (Remote)
10 Months ago
Two Circles - Consultant, Partnership Strategy

Two Circles

New York, United States (Hybrid)
2 Weeks ago
ByteDance - Imaging Systems Lead - Smart Wearable

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
160over90 - Associate Creative Director

160over90

Atlanta, Georgia, United States (On-Site)
5 Days ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth.

Atlanta, Georgia, United States (Hybrid)

Atlanta, Georgia, United States (Hybrid)

Atlanta, Georgia, United States (Hybrid)

Ashburn, Virginia, United States (Remote)

Ashburn, Virginia, United States (Remote)

Miami, Florida, United States (Remote)

Atlanta, Georgia, United States (Remote)

Atlanta, Georgia, United States (Hybrid)

Ashburn, Virginia, United States (Hybrid)

Atlanta, Georgia, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by VISA

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug