Specialist, Risk Operations (Payment Risk)

10 Hours ago • 2-4 Years

Job Summary

Job Description

The Specialist, Risk Operations (Payment Risk) will be responsible for managing fraud risk in a global environment, with a focus on Europe (Bulgaria and Hungary). This includes recruiting, establishing fraud processes, policies, and procedures. The role involves investigating fraudulent activities, analyzing transaction patterns, and developing anti-fraud processes. The candidate will collaborate with internal and external stakeholders, prepare investigation reports, and recommend risk management strategies. The role requires strong prioritization skills and a willingness to adapt in a fast-paced environment. The successful candidate will contribute to the growth and adoption of OKX's products and features.
Must have:
  • 2-4 years of fraud investigation experience.
  • Fraud detection/risk management experience in banking, financial and/or fintech sector.
  • Strong ability to find fraud patterns and trends.
  • Experience with different payment methods and platforms.
  • Good communication skills in English.
Good to have:
  • Expertise in blockchain and digital assets.
  • Training/Experience in blockchain analytic tools (e.g.: Eliptic).
  • Experience working with teams across offices and time zones.
  • Fraud Risk Certification (CIPFA) or equivalent.
Perks:
  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Monthly Team Building
  • Excellent prospects for growth and promotion.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment.

Job Details

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 

About the Team:

This team is part of the Global Customer Service function, where it is at the heart of managing and balancing risk and reward for our global platform. We work closely with all our key stakeholders, such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity:

The successful candidate will have fraud & risk experience in a global environment, with proven track record of managing fraud risk operational teams. You’ll own the establishment of the fraud risk team in Europe specifically in Bulgaria and Hungary, including recruitment, establishing fraud processes, policies, and procedures/guidelines.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.

What You’ll Be Doing:

  • Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.
  • Ensure confidentiality of all information collected during investigation.
  • Review customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and similar acts/risks.
  • Contact customer via phone and/or email to validate the transactions activities and account information.
  • Resolve customer issues within the scope of existing service level agreements.
  • Investigate chargebacks / fraud claims and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
  • Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.
  • Recommend anti-fraud processes for changing transaction patterns and trends.
  • Generate suspicious activity reports and risk management reports for Managers.

 

What We Look For In You:

  • Minimum Degree in accounting, finance, business administration, criminology, or other disciplines.
  • 2 - 4 years of relevant fraud investigation experience.
  • Fraud detection/risk management experience in the banking, financial and/or fintech sector.
  • Strong ability to find fraud patterns, trends, and possess critical thinking skills.
  • Experience with different payment methods and platforms.
  • Ability to learn new technology tools quickly.
  • Willingly to work according to given shift schedule to support 24x7 operations.
  • Good communication skills in both verbal and written for English.
  • Experienced in customer service is a plus.

 

Nice to Haves:

  • You either are already or are eager to become an expert in the blockchain and will understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate.
  • Training/Experience in blockchain analytic tools (e.g.: Eliptic).
  • Experience working with teams across offices and time zones.
  • Fraud Risk Certification (CIPFA) is preferred or equivalent.

Why Join Us?

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Monthly Team Building
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-HYBRID

Similar Jobs

Tesla - Service Technician Apprenticeship

Tesla

South Holland, Netherlands (On-Site)
2 Months ago
NVIDIA - Senior Site Reliability Engineer - Infrastructure

NVIDIA

Austin, Texas, United States (On-Site)
2 Months ago
CharacterAI - Software Engineer, Backend

CharacterAI

Menlo Park, California, United States (On-Site)
1 Month ago
NVIDIA - Learning and Development Specialist

NVIDIA

Shanghai, Shanghai, China (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tamatem Games - 6 Months Internship - Community & Support

Tamatem Games

Abu Dhabi, Abu Dhabi, United Arab Emirates (Hybrid)
2 Weeks ago
Wind River Systems - Field Application Engineer (Automotive)

Wind River Systems

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Tala - Director, Global Fraud Strategy

Tala

Mexico City, Mexico (Hybrid)
1 Month ago
Vendavo - Senior Database Administrator

Vendavo

(Remote)
1 Day ago
Interface AI - Technical Customer Success Manager

Interface AI

United States (Remote)
2 Months ago
Google - Measurement Specialist, Large Customer Sales

Google

Shanghai, Shanghai, China (On-Site)
1 Week ago
Gearbox Software - Lighting Artist

Gearbox Software

Frisco, Texas, United States (On-Site)
5 Months ago
ByteDance - Student Researcher (Doubao (Seed) - Foundation Model - Vision and Language) - 2025 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Biofire DX - Global Medical Affairs Adjacency Innovation

Biofire DX

Salt Lake City, Utah, United States (On-Site)
1 Month ago
ION - Principal Business Consultant - Endur

ION

Houston, Texas, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Budapest, Hungary

PwC - Senior Adótanácsadó (ÁFA)

PwC

Budapest, Hungary (Hybrid)
7 Months ago
ION - Web UI Developer (React), Budapest

ION

Budapest, Hungary (Hybrid)
6 Months ago
Token Metrics - Crypto Customer Success Specialist (Remote)

Token Metrics

Budapest, Hungary (Remote)
6 Months ago
ION - Data Associate - KYC6

ION

Budapest, Hungary (On-Site)
6 Months ago
PwC - Senior számviteli tanácsadó

PwC

Budapest, Hungary (Hybrid)
7 Months ago
OKX - Senior Agent, Customer Service (English)

OKX

Budapest, Hungary (Hybrid)
10 Hours ago
PwC - Digital Commerce Junior Consultant

PwC

Budapest, Hungary (On-Site)
2 Months ago
Hawk Eye Innovations - Test Automation Engineer

Hawk Eye Innovations

Budapest, Hungary (Hybrid)
1 Week ago
Hawk Eye Innovations - Frontend Test Automation Engineer

Hawk Eye Innovations

Budapest, Hungary (Hybrid)
1 Month ago
OKX - Specialist, CDD Operations

OKX

Budapest, Hungary (Hybrid)
10 Hours ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Oslo, Oslo, Norway (On-Site)

İstanbul, İstanbul, Türkiye (On-Site)

Stockholm, Stockholm County, Sweden (On-Site)

Crans-Montana, Valais, Switzerland (On-Site)

Lower Austria, Austria (On-Site)

Dublin, County Dublin, Ireland (On-Site)

View All Jobs

Get notified when new jobs are added by OKX

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug