Specialist, Risk Operations (Payment Risk)

2 Months ago • 2-4 Years • Risk Management

Job Summary

Job Description

The Specialist, Risk Operations (Payment Risk) will be responsible for managing fraud risk in a global environment. This includes investigating fraudulent activities, reviewing customer transactions, and contacting customers to validate information. The role involves analyzing loss trends, preparing reports, and recommending anti-fraud processes. The candidate will be establishing a fraud risk team, including recruitment and establishing fraud processes in Europe specifically in Bulgaria and Hungary. They will need to work in a fast-paced, collaborative environment and adapt to changing plans. The role requires strong prioritization skills and a willingness to drive results, supporting product growth and building fraud risk management strategies.
Must have:
  • Minimum degree in relevant field.
  • 2-4 years of fraud investigation experience.
  • Experience in fraud detection/risk management.
  • Ability to find fraud patterns and trends.
  • Experience with different payment methods.
  • Good English communication skills.
  • Willingness to work in 24x7 operations.
Good to have:
  • Expertise in blockchain understanding.
  • Training/experience in blockchain analytic tools (e.g.: Eliptic).
  • Experience working with teams across offices.
  • Fraud Risk Certification (CIPFA) is preferred.
Perks:
  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Monthly Team Building
  • Excellent prospects for growth and promotion.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment.

Job Details

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 

About the Team:

This team is part of the Global Customer Service function, where it is at the heart of managing and balancing risk and reward for our global platform. We work closely with all our key stakeholders, such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity:

The successful candidate will have fraud & risk experience in a global environment, with proven track record of managing fraud risk operational teams. You’ll own the establishment of the fraud risk team in Europe specifically in Bulgaria and Hungary, including recruitment, establishing fraud processes, policies, and procedures/guidelines.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.

What You’ll Be Doing:

  • Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.
  • Ensure confidentiality of all information collected during investigation.
  • Review customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and similar acts/risks.
  • Contact customer via phone and/or email to validate the transactions activities and account information.
  • Resolve customer issues within the scope of existing service level agreements.
  • Investigate chargebacks / fraud claims and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
  • Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.
  • Recommend anti-fraud processes for changing transaction patterns and trends.
  • Generate suspicious activity reports and risk management reports for Managers.

 

What We Look For In You:

  • Minimum Degree in accounting, finance, business administration, criminology, or other disciplines.
  • 2 - 4 years of relevant fraud investigation experience.
  • Fraud detection/risk management experience in the banking, financial and/or fintech sector.
  • Strong ability to find fraud patterns, trends, and possess critical thinking skills.
  • Experience with different payment methods and platforms.
  • Ability to learn new technology tools quickly.
  • Willingly to work according to given shift schedule to support 24x7 operations.
  • Good communication skills in both verbal and written for English.
  • Experienced in customer service is a plus.

 

Nice to Haves:

  • You either are already or are eager to become an expert in the blockchain and will understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate.
  • Training/Experience in blockchain analytic tools (e.g.: Eliptic).
  • Experience working with teams across offices and time zones.
  • Fraud Risk Certification (CIPFA) is preferred or equivalent.

Why Join Us?

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Monthly Team Building
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-HYBRID

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About The Company

OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

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