Support Engineer - MYSQL DATABASE
Job Summary
Job Description
The Support Engineer will be responsible for handling on-call duties through PagerDuty to resolve service issues and restore normal operation. This includes addressing problems outside of regular working hours. The role also involves supporting and maintaining existing automation systems, including tuning and fixing them as needed, as well as designing and developing new automation components and features. Furthermore, the engineer will review and approve merge requests from the Operational Team, applying run books and automation components, and manage permissions for existing and new users/roles using run books and automation components.
Must have:
- PagerDuty on-call for issue resolution and service restoration.
- Support, tune, and fix existing automation systems.
- Design and develop new automation components and features.
- Review and approve merge requests from Operational Team.
- Manage permissions for users/roles.
1 skill required
Job Details
- PagerDuty on-call job tasks when you will be expected to take whatever actions are necessary to resolve the issue and return your service to a normal state. On-call responsibilities may extend beyond normal office hours.
- Support existing automation, - tune and fix when necessary. Design and develop new automation components and features.
- Review and approve merge requests from Operational Team, applying run books and automation components
- Provide permission management to all existing and new users/roles, applying run books and automation components
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