Team Lead, CDD Operations

10 Hours ago • 3 Years +

Job Summary

Job Description

The role involves overseeing the local KYC team, reviewing customer onboarding cases, and ensuring compliance with KYC policies. Responsibilities include reviewing KYC documents, requesting CDD/EDD documentation, following up on requests, investigating matches against sanctions lists, and providing information on AML/CDD issues. The role requires maintaining high service levels, supporting the enhancement of the CDD function, and managing specific projects. It requires leadership, AML/CDD experience, and strong communication skills.

Must have:

Completion of higher education.
1 year of team leading experience.
3 years experience with AML and CDD/EDD.
Ability to work well in a team.
Excellent communication skills.
Excellent command of spoken and written English.

Perks:

Competitive total compensation package.
Learning and development programs.
Comprehensive healthcare schemes.
Wellness allowances.
Various team building programs.
The ability to help shape a new industry.

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

team-player

risk-assessment

risk-management

onboarding-process

talent-acquisition

Job Details

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About the Opportunity:

A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. In this role, you will be working alongside the global CDD team and responsible for overseeing the local KYC team. This individual must have prior know-your-customer and sanctions compliance experience.

What You’ll Be Doing:

Team leadership of a group of CDD Operations professionals.
Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of KYC principles are consistent with the Company’s KYC policy and customer risk assessment.
Reviewing KYC documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation.
Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures.
Follow up on pending CDD/EDD requests ensuring that communication is issued with the relevant SLA's.
Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensuring the appropriate action is taken.
Provide information to management in respect of AML/CDD issues arising.
Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
Support the enhancement of our CDD function and maintain procedures
Manage specific projects, which may arise from time to time.

Job Requirements:

Completion of tertiary higher education such as Higher Diploma, Degree and onwards.
You have at least 1 year of experience leading a team.
At least 3 years experience with AML and CDD/EDD operations.
You are a ‘team player’ who can work well within the function to deliver a quality service.
You have excellent communication and writing skills, and are attentive to details.
Excellent command of spoken and written English is required.

Perks & Benefits:

Competitive total compensation package.
Learning and development programs, and education subsidy for employees' growth and development.
Comprehensive healthcare schemes for employees and dependents.
Wellness allowances.
Various team building programs and company events.
Wellness allowances.
The ability to help shape a new industry.
More that we love to tell you along the process!