Team Lead - Operational Support

9 Hours ago • 3-6 Years

Job Summary

Job Description

As the Team Lead, you will lead change, optimize processes, and foster a culture of operational excellence within the Operational Support team. Your team works as the first interface with Adyen’s merchants globally, ensuring seamless operations. You will collaborate with Sales, Account Management, Product Development, and Technical Support teams. Responsibilities include leading a team, developing training programs, coaching and mentoring team members, ensuring effective communication, engaging with stakeholders, and tracking team progress. This role is based in Singapore office.
Must have:
  • Excellent customer service and communication skills
  • Experience managing and mentoring support teams (3-6 years)
  • Experience in an international setting
  • Innovative with strong problem-solving capabilities
  • Support experience within Finance, Banking, Issuing

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead Operational Support - Payments and Financial Products

We are seeking an Operational Support Team Lead to join our rapidly growing company and drive a high-performing culture, change management, and continuous improvement within our Operational Support team in Singapore.

As the Team Lead, you will play a crucial role in leading change, optimizing processes, and fostering a culture of operational excellence. Your team operates as the first interface with Adyen’s merchants across the globe, working directly with their technical teams to ensure seamless operations. The changes you drive will have an immediate impact on their ability to accept payments, optimize embedded financial products, and scale their business.

To achieve this, you will collaborate closely with multiple teams, including Sales, Account Management, Product Development, and Technical Support, ensuring alignment and continuous improvement across support functions.

Your team is merchant-focused, highly motivated, and thrives on shared success. As a leader, you will be responsible for driving operational efficiency, implementing best practices, and fostering a culture of innovation and adaptability in a fast-moving environment.

What you’ll do

  • Lead a team that holds a key source of knowledge on the Adyen platform and Adyen's financial products
  • Develop a culture where training and development are part of the team, identify actions and work with trainers to ensure the skills and knowledge are cultivated effectively.
  • Coach and mentor members of the Operational Support Team to fully prepare them to resolve operational and technical challenges for Adyen’s merchants and grow their careers.
  • Ensure effective and consistent communication within the team while encouraging customers’ feedback and insights in order to enhance their experience.
  • Engage with stakeholders from various teams (Sales, Account Management, Product Development, Technical Support), contribute to incubate new financial products by sharing insights from merchants with the Product teams.
  • Institute accountability, track team progress, metrics and success, and present results to Senior Leadership

Who you are

  • You have excellent customer service and communication skills.
  • You are a people leader who can apply focus and drive change and have between 3-6 years of experience managing and mentoring support teams. 
  • You have prior experience working in an international setting, and you are competent at managing support for merchants & stakeholders across the world.
  • You are innovative, with strong problem-solving capabilities and able to define robust support processes and procedures.
  • You are able to serve as an escalation point to varied support requests and challenges.
  • A technical background or affinity is a plus but is not required, however you must have had support experience within Finance, Banking, Issuing, or providing support for Financial products.
  • You must have the capacity to travel when required, both domestically and abroad (~30%)

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based in Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Similar Jobs

Airbyte - Enterprise Account Executive

Airbyte

New York, New York, United States (On-Site)
1 Day ago
WongDoody - UI Designer

WongDoody

Hong Kong, Hong Kong (On-Site)
1 Day ago
YallaPlay - Mobile Game Designer

YallaPlay

(Remote)
1 Week ago
PwC - Assistant Manager - Audit and Assurance Services

PwC

Colombo, Western Province, Sri Lanka (On-Site)
7 Months ago
Ice fall interactive - Environment Artist

Ice fall interactive

Nelson, British Columbia, Canada (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NVIDIA - System Architect

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
version 1 - Senior Outsystems Developer

version 1

Bengaluru, Karnataka, India (On-Site)
2 Months ago
lifechruh - Marketing Strategist

lifechruh

Edmond, Oklahoma, United States (On-Site)
1 Day ago
Nagarro - SAP Sales Cloud CX Senior Consultant

Nagarro

Germany (Remote)
4 Months ago
Mistplay - Principal Product Marketing Manager

Mistplay

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Techland - Junior Lighting Artist

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
3 Weeks ago
Tonies - Director of Product Marketing

Tonies

Düsseldorf, North Rhine-Westphalia, Germany (Hybrid)
2 Months ago
N-iX - Senior DevOps Engineer

N-iX

Ukraine (Remote)
2 Months ago
Outbrain - Sales Development Representative

Outbrain

Gurugram, India (On-Site)
1 Day ago
Aristocrat Gaming - Lead Developer (Android)

Aristocrat Gaming

London, England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

ByteDance - Payment Strategy Intern (LATAM)

ByteDance

Singapore (On-Site)
2 Weeks ago
ByteDance - Data Analyst - Corporate Information System

ByteDance

Singapore (On-Site)
2 Months ago
Powerintegration - Senior Accountant - Cost / Revenue

Powerintegration

Singapore, Singapore (On-Site)
2 Months ago
Google - Strategic Partner Manager, Tier 1 Apps

Google

Singapore, Singapore (On-Site)
2 Days ago
ByteDance - Seed - LLM Performance Operation Analyst (Non-safety)

ByteDance

Singapore (On-Site)
4 Months ago
IGG - Senior Backend Engineer

IGG

Singapore (On-Site)
6 Months ago
Maersk Careers - Stowage Planner

Maersk Careers

Singapore, Singapore (On-Site)
334 Years ago
InMobiInMobi - Head of Sales, SEA & Hong Kong

InMobiInMobi

Singapore (On-Site)
3 Months ago
ByteDance - Threat Intelligence Engineer, Security Assurance - 2025 Start

ByteDance

Singapore (On-Site)
5 Months ago
Riot Games - Insights Analyst II, Wild Rift

Riot Games

Singapore (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


Shanghai, China (On-Site)

Amsterdam, North Holland, Netherlands (On-Site)

Berlin, Berlin, Germany (Hybrid)

San Francisco, California, United States (Hybrid)

Amsterdam, North Holland, Netherlands (Hybrid)

Amsterdam, North Holland, Netherlands (On-Site)

Chicago, Illinois, United States (On-Site)

Amsterdam, North Holland, Netherlands (On-Site)

New York, New York, United States (On-Site)

Amsterdam, North Holland, Netherlands (On-Site)

View All Jobs

Get notified when new jobs are added by Adyen

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug