Team Lead (Store Supervisor)

1 Month ago • 1-2 Years • Facilities Management

Job Summary

Job Description

The Team Lead (Store Supervisor) at Activate oversees all staff on shift at their Scarborough location, ensuring positive customer experiences. Responsibilities include managing daily operations (answering phones, handling bookings, cash outs, resolving complaints), training new employees, coaching staff, delegating tasks, maintaining the facility and inventory, and resolving customer issues. The ideal candidate has 1-2 years of experience in a similar role, strong customer relations skills, proficiency in MS Office, and experience overseeing a team of 10+ (preferred). The role requires flexibility with day, evening, and weekend shifts.
Must have:
  • 1-2 years experience in similar role
  • Customer service and communication skills
  • Team management and training
  • Facility and inventory maintenance
  • Proficiency in MS Office
Good to have:
  • Experience with hand and power tools
  • Experience overseeing a team of 10+
Perks:
  • Competitive wage
  • Benefits package
  • Paid time off
  • Casual dress
  • Employee discount
  • On-site parking

Job Details

#Enter the Game

 

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our team with the addition of a Team Lead. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time position at our Scarborough store on 1980 Eglinton Avenue East.

 

The Duties and Responsibilities:  

 

Customer and Store Operations 

 

  • Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them 
  • Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments  
  • Resolve customer complaints and escalate to the Store Leader as required  
  • Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience  
  • Aware of all Activate Programs, ensure they are applied in compliance with company standards 

 

People Leadership 

 

  • Train new employees, lead with knowledge, maintaining a key focus on customer success 
  • Coach and foster relationships with incoming potential customers, existing employees and management 
  • Oversee staff and delegate tasks; supporting them throughout the scheduled shift 
  • Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values 

 

Maintenance and Inventory 

 

  • Understand and assess maintenance requirements related to inventory management and componentry 
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance 
  • Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader 
  • Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities 

 

The Qualifications:  

 

  • 1-2 years of previous experience in a similar role is preferred 
  • Must be able to work day/evening/weekend shifts
  • Proficiency in MS Office and related software 
  • Strength in engaging customer relations 
  • Proficient in the use of hand and power tools 
  • Demonstrated collaborator and able to work with teams 
  • Ability to work various shifts starting as early as 8 a.m. and ending at 1 a.m. is required 
  • Previous experience overseeing a team of 10+ is an asset 

 

The Perks:  


  • Competitive wage
  • Benefits package
  • Paid time off
  • Casual dress
  • Employee discount
  • Fun and dynamic work environment
  • On-site parking

 

Successful completion of a criminal record check is a condition of employment for this position.   

 

About Activate:  

 

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

 

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

 

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

 

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About The Company

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences.

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