Game Facilitator (Store Associate)

#Enter the Game

Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a full-time position at our Burlington store located at 2030 Appleby Line.

The Duties and Responsibilities:  

Game Facilitation

• Be professional in thought, language, and action 
• Exemplify excellence in facilitation, giving customers a great experience 
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation, if necessary
• Participating with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to game play, giving timely aid as necessary
• Handling any malfunctions with support of the Team Leads
• Maintain a clean and comfortable work environment 

Check-In Facilitation

• Warmly greet customers when entering or leaving establishment 
• Verify appointment times and explain the check-in process
• Handle cash, debit, credit, or gift card transactions with customers
• Issue receipts, and wristbands
• Answer customer inquiries and involve a Team Lead if the answer is not sufficient 

Facility Maintenance 

• Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc 
• Painting around the main facility, as needed
• Aiding Team Lead in checking inventory of merchandise
• Resetting and disinfecting wristbands
• Cleaning and disinfecting available lockers and lounge
• Notifying Team Leads immediately of game failures or malfunctions
• Touching up equipment; gluing props, and other unskilled tasks 

The Qualifications:  

• 1 year of customer service experience is considered an asset 
• Must be flexible and available to work evenings, weekends, and holidays
• Strong communication skills, multi-tasking, and time management skills
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

The Perks:  

• Competitive wage
• Benefits package
• Paid time off
  
• Opportunities for advancement
• Casual dress
• Employee discount
• Fun and dynamic work environment
• On-site parking

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.