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The Technical Architect will partner with internal and external stakeholders to help craft and implement the best solutions to meet our customers needs in LATAM for the Telco industry. Applying standard processes and representing Salesforce as an expert.

They will possess skills and abilities as a consultant/architect with shown skills in these key areas with the proven track record of providing end-to-end system architecture solutions and customer engagement management.

Some of the things you’ll be doing include…

Work with Salesforce customer account teams to ensure customers are successful with our platform. Customer Success is #1
Act as a Trusted Advisor and SME for our clients
Work closely with customers and partners to guide implementation projects to follow Salesforce standard methodologies and align with our product roadmap, so resulting solutions meet customer long-term business objectives
Deliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, training and enablement teams, development work, product extensions / integrations, solution & performance optimizations, and supporting ad-hoc technical queries from project teams
Assess customer’s business & technology requirements, and translate into technical solutions
Engagements may also include planning, organization, and leadership roles within customer and partner project teams
Continuously developing your personal expertise on Salesforce Industries Platform Cloud, related products and technologies.
Contributing to thought-leadership, and sharing knowledge within the Salesforce community

Who you are…
Expert. Proven experience in Consulting or Professional Services Delivery role in Telco industry.
Excellent Communication. You know what to say and more importantly, how to say it. Along with Spanish and English intermediate level skills.
Great Teammate. You’re the best at what you do and you know how to work with your colleagues to get their best.
Problem Solver. You love solving the most difficult of challenges and get to the best solution. You partner with customers to drive business change and implement end to end solutions as a technical advisor.
Technical Experience. You have technical skills across relevant technologies. Knowledge with cloud platforms and integration.

Preferred Skills:

Salesforce Industries Platform Experience
TM Forum knowledge or experience
Professional Services or consulting experience in customer-facing environments
Application Development experience.
Agile project methodology experience.

Benefits & perks
Employee Stock Purchase Program
Health Insurance for the family
Wellness and Education Reimbursement
Parental Leave
Childcare subsidies
And more!

Accommodations

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