Technical Support Engineer - Azure Cloud

3 Months ago • 3 Years + • Administrative • DevOps

Job Summary

Job Description

As a Technical Support Engineer at Microsoft, you'll be responsible for troubleshooting and resolving customer technical issues related to Azure Cloud. You'll collaborate with teams, utilize troubleshooting tools, and participate in communities to enhance your skills. This role involves identifying product defects, providing feedback for improvements, and leveraging your expertise in Linux, OSS administration, scripting, and core Linux administration. Experience with cluster environments, virtualization, and networking is beneficial. A strong understanding of Azure architecture, services, and development is preferred, along with fluency in Japanese and moderate English proficiency. The role offers flexibility with up to 100% remote work.
Must have:
  • 3+ years tech support/consulting OR Bachelor's degree + 1 year experience
  • Linux, OSS administration, scripting experience
  • Core Linux administration (boot, file systems, networking)
  • Cluster environment management (SUSE, RedHat, Veritas)
  • Resolve customer technical issues, collaborate with teams
Good to have:
  • Virtualization (Hyper-V, VMware, Xen)
  • Azure Platform knowledge (architecture, services, development)
  • Networking (OSI model, VIPs, NAT, DNS, load balancing)
  • LDAP, security, OS internals, container networking
  • VMware, NetApp product experience
Perks:
  • Industry-leading healthcare
  • Educational resources
  • Product and service discounts
  • Savings and investments
  • Maternity/paternity leave
  • Generous time away
  • Giving programs
  • Networking opportunities

Job Details

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

 

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.


This role is flexible in that you can work up to 100% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required

  • 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
  • Knowledge in Linux , OSS Administration
  • Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
  • Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
  • Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
  • Expertise in managing cluster environment (SUSE, RedHat, Veritas)
  • Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

 

Experience in one or more of these areas desirable
Operating System, Virtualization

  • Knowledge of LDAP, Security and OS Internals concepts
  • Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
  • Preferred knowledge of Cloud

Networking

  • Understanding of the OSI model and related concepts
  • Knowledge of networking concepts including VIPs, NAT, DNS
  • Knowledge of container specific networking concepts such as CNI
  • Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
  • Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
  • Understanding of the OSI model and related concepts

Microsoft Azure Platform (Preferred)

  • Microsoft Azure architecture and its components (Fabric, Compute, Storage)
  • Knowledge of Microsoft Azure Platform services
  • Azure Platform development and deployment concepts
  • Familiarity with development: tools, language, process, methods, troubleshooting

 

Language Qualification

  • Japanese Language: fluent in reading, writing and speaking
  • English Language: confident in reading and writing; moderate spoken English skills

 

Experience with VMWare products or NetApp products is preferred.

 

 

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

 

Responsibilities

Response and Resolution
You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

 

Readiness

  • You participate in communities with peer delivery roles
  • You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness

Product/Process Improvement
You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect

Similar Jobs

Glean - Software Engineer, Backend (India)

Glean

Bengaluru, Karnataka, India (On-Site)
4 Months ago
PwC - Consultant Senior IA | CDI | F/H

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
6 Months ago
Axinous - Senior Professional Services Consultant- AMS

Axinous

Sahibzada Ajit Singh Nagar, Punjab, India (On-Site)
4 Months ago
Zoox - Senior Software Engineer - Developer Platforms

Zoox

Foster City, California, United States (Hybrid)
6 Months ago
Tonies - Werkstudent Licensing & Partnerships (all genders)

Tonies

Düsseldorf, North Rhine-Westphalia, Germany (On-Site)
4 Months ago
The Walt Disney Company - Manager, Certification & Training

The Walt Disney Company

London, England, United Kingdom (Hybrid)
2 Months ago
PwC - IN_Associate_Microsoft365_OneCloud _Advisory _Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago
Take-Two Interactive - Senior Systems Engineer

Take-Two Interactive

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Playtech - Systems Engineer

Playtech

Manchester, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - Azure Cloud Solutions Architect, Senior Manager

PwC

Toronto, Ontario, Canada (On-Site)
4 Months ago
Ambition - Data Engineer (python)

Ambition

Singapore (On-Site)
8 Months ago
Luxoft - Senior Software Support Engineer

Luxoft

(Remote)
5 Months ago
Meltwater - Content Platform Software Engineer Junior

Meltwater

Hyderabad, Telangana, India (Hybrid)
6 Months ago
Actian - Sustenance Engineer - Actian Data Platform - Bangalore/Pune

Actian

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Arrise Solutions (India)   - Data Scientist - Recommender S/m's

Arrise Solutions (India)

Hyderabad, Telangana, India (On-Site)
6 Months ago
Microsoft - Software Engineer (Taipei)

Microsoft

Taipei City, Taiwan (On-Site)
3 Months ago
version 1 - Delivery Principal

version 1

London, England, United Kingdom (On-Site)
4 Months ago
Portcast - Senior Machine Learning Engineer

Portcast

Bengaluru, Karnataka, India (Remote)
6 Months ago
Trackman - Front-end Developer

Trackman

Denmark (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Administrative Jobs

Social Discovery Group - Payroll Accountant

Social Discovery Group

Poland (Remote)
5 Months ago
Nintendo - Manager, Software Engineering

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
EXUSIA - Ab Initio CoE Administrator

EXUSIA

India (Remote)
6 Months ago
The Walt Disney Company - Member Experience Professional I - Contact Center

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
3 Months ago
N-iX - Senior SAP ABAP Engineer

N-iX

Ukraine (Hybrid)
3 Months ago
HoYoverse - Office Manager (Los Angeles, U.S.)

HoYoverse

Santa Monica, California, United States (On-Site)
11 Months ago
Btf gmbh - Cable Assistant/Student Assistant for Television Recordings

Btf gmbh

Cologne, North Rhine-Westphalia, Germany (On-Site)
2 Months ago
Evolution - Project Coordinator

Evolution

Grand Rapids, Michigan, United States (On-Site)
1 Month ago
Samsung Semiconductor - Technical Program Manager, FIPS 140

Samsung Semiconductor

San Jose, California, United States (Hybrid)
1 Month ago
Enphase Energy - Staff Engineer, Oracle APEX Development

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Microsoft is a tech giant that develops, licenses, and supports a range of software products, services, and devices.
View All Jobs

Get notified when new jobs are added by Microsoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug