Technical Writing Manager

1 Month ago • 2-3 Years • $150,000 PA - $200,000 PA

Job Summary

Job Description

Adyen is seeking a Technical Writing Manager to partner with the Global Documentation Manager. This role involves guiding a team of writers responsible for documenting high-impact solutions for a developer audience, including API documentation, SDKs, Release Notes, and integration guides. The manager will lead a high-performing team, support their projects and professional growth, and help deliver an excellent documentation experience for developers. They will also strategize solutions to automate and optimize documentation and tooling. Key responsibilities include setting team priorities, collaborating on strategic initiatives for Developer Experience and Docs teams, and co-leading the AI developer experience strategy. Additionally, the role involves engaging with stakeholders across Product, Engineering, UX, and Support to understand needs, identify opportunities, and socialize the team's value. The ideal candidate has experience managing documentation teams, preferably in API docs, and leading documentation projects and initiatives. They should be adept at working in a fast-paced environment, collaborating with cross-functional leads, and inspiring/influencing across all management levels.
Must have:
  • Minimum 2-3 years experience managing documentation teams
  • Experience leading documentation projects and initiatives
  • Ability to work on multiple projects simultaneously
  • Experience working with cross-functional leads
  • Ability to inspire, influence, and communicate
  • Partner effectively with developers, product managers, and writers
Good to have:
  • Experience in API docs
  • Experience with scaling or automation solutions
  • Experience with migration to new tooling or workflows
  • Experience writing documentation for UI components, SDKs, and APIs
  • Proficiency in Git
  • Experience with docs-as-code workflow
Perks:
  • Open to some domestic and international travel

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

 

Technical Writing Manager

Technical writers at Adyen play a key role in connecting our external users, developers, product teams, developer advocates, and support teams. As our product and development teams expand globally, we're searching for a Technical Writing Manager to partner with the Global Documentation Manager. Together, you will guide a talented group of writers who are instrumental in documenting our high-impact solutions for a developer audience including: API documentation, SDKs, Release Notes, and integration guides.

In this role, you will work closely with the Global Documentation Manager, contributing to strategic initiatives and directly managing a team focused on creating exceptional documentation for our developer community.

 

What you'll do

Lead a high-performing team of writers

  • Support the projects and professional growth of writers as they document complex product capabilities
  • Help your team deliver a docs experience that developers will love
  • Help strategize solutions to automate and optimize our docs and tooling

Partner on driving strategic initiatives

  • Set your team’s priorities in alignment with broader business goals
  • Collaborate with the Global Manager on strategic initiatives for the Developer Experience and Docs teams
  • Co-lead and execute Adyen’s AI developer experience strategy

Help build and drive collaborative engagement

  • Engage with stakeholders and collaborators in Product, Engineering, UX, Support, and other functions to understand their business needs, identify opportunities for partnership, advance business goals, and socialize your team's value and impact
  • Remove blockers and improve ways of working across teams

 

Who you are

  • Minimum 2-3 years experience managing documentation teams, preferably in API docs
  • Experience in leading documentation projects and initiatives (for example, scaling or automation solutions, or migration to new tooling or workflows)
  • Able to work on multiple projects simultaneously in a fast-paced, dynamic environment
  • Experience working with cross-functional leads and stakeholders, gathering support and buy-in for key initiatives 
  • Ability to effectively inspire, influence, and communicate across all levels of management
  • Partner effectively with developers, product managers, and technical writers to deliver quality documentation
  • Experience writing documentation for UI components, SDKs, and APIs a strong plus
  • Proficiency in using Git and working with a docs-as-code workflow is helpful
  • Open to some domestic and international travel

 

The annual base salary range for this role is $150,000 - $200,000; to learn more about our compensation philosophy, please click here.

 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

 

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

 

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is hybrid, with 3 days per week in the Chicago office.

Similar Jobs

dbt Labs - Senior Revenue Accountant

dbt Labs

Philippines (Remote)
2 Weeks ago
Salesforce - Analyst, Risk & Insurance

Salesforce

Hyderabad, Telangana, India (Hybrid)
1 Week ago
Octopus - Technical Account Manager

Octopus

Germany (Remote)
3 Weeks ago
GoDaddy - Principal Ceph Engineer

GoDaddy

United States (Remote)
1 Month ago
reversing labs  - Vice President, Product Marketing

reversing labs

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Shield AI - Senior Staff Engineer, DevOps/Infrastructure (R3570)

Shield AI

San Diego, California, United States (On-Site)
1 Week ago
FlockSafety - Staff Software Engineer, Video Streaming

FlockSafety

United States (Remote)
3 Months ago
Cubic corporation - IT Program Manager

Cubic corporation

Hyderabad, Telangana, India (On-Site)
1 Month ago
Mapbox - Principal Software Development Engineer, Navigation SDK

Mapbox

United States (Remote)
1 Week ago
Coupa - Senior Salesforce Solution Architect

Coupa

Mexico City, Mexico (Remote)
3 Months ago
full swing studio - Principal Software Engineer, Platform

full swing studio

Carlsbad, California, United States (Hybrid)
4 Weeks ago
Zenoti - Senior Product Manager

Zenoti

Hyderabad, Telangana, India (On-Site)
2 Months ago
Sony Pictures Entertainment - Sr. Analyst, Sales Planning Distribution Operations

Sony Pictures Entertainment

Culver City, California, United States (Hybrid)
2 Months ago
Sprinkler - Senior Product Engineer

Sprinkler

Gurugram, Haryana, India (On-Site)
1 Year ago
Match Group - Manager, Data Science

Match Group

Palo Alto, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Chicago, Illinois, United States

Capcom - Manager, Payroll & Benefits

Capcom

San Francisco, California, United States (Hybrid)
4 Months ago
FlockSafety - Traveling Installation Technician

FlockSafety

Louisville, Kentucky, United States (Remote)
1 Week ago
Saronic Technologies - Mission Support Manager

Saronic Technologies

San Diego, California, United States (On-Site)
1 Week ago
The E.W. Scripps Company - Account Executive

The E.W. Scripps Company

Bozeman, Montana, United States (Hybrid)
2 Weeks ago
Scout - Senior Engineer, Brake Systems

Scout

Novi, Michigan, United States (On-Site)
1 Week ago
BioFire - Associate Principal Controls Engineer

BioFire

Hazelwood, Missouri, United States (On-Site)
1 Month ago
Apple - Operations Test Engineer

Apple

Austin, Texas, United States (On-Site)
1 Month ago
Shield AI - Senior Software Engineer, Hardware Test (R3674)

Shield AI

Dallas, Texas, United States (On-Site)
1 Week ago
Penumbrainc - Principal R&D Engineer - Firmware

Penumbrainc

Alameda, California, United States (On-Site)
3 Weeks ago
Roblox - Senior Software Engineer on the Economy Revenue team

Roblox

San Mateo, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


San Francisco, California, United States (Hybrid)

Madrid, Community Of Madrid, Spain (Hybrid)

San Francisco, California, United States (On-Site)

Madrid, Community Of Madrid, Spain (On-Site)

New York, United States (On-Site)

San Francisco, California, United States (Hybrid)

Milan, Lombardy, Italy (Hybrid)

New York, United States (On-Site)

Singapore (Hybrid)

San Francisco, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Adyen

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug