Temporary Comment Moderator

1 Month ago • 3 Years + • $72,143 PA - $73,000 PA

Job Summary

Job Description

The Community team at The New York Times is seeking temporary comment moderators to support the existing team. This role can be full-time or part-time for an assignment of up to six months, with a possibility of extension. Responsibilities include reviewing, approving, and curating reader comments, working with reporters and editors on replies, and assisting Community editors with other tasks. The New York Times is recognized for its robust and helpful comments sections, fostering informed debate on global news. The position reports to the Senior Editor, Community Operations and is a remote role, though employees in New York are encouraged to collaborate at the headquarters.
Must have:
  • Moderate comments according to NYT guidelines
  • Nominate comments for NYT Picks
  • Assist reporters and editors with replies
  • Share insights about comment trends
  • Flag errors identified by readers
  • Track work using team tools
  • 3+ years of Journalism experience
  • Demonstrated interest in community building
  • Demonstrated news judgment
Good to have:
  • Experience with online discussion groups as moderator/manager/contributor
  • Willingness to help shape community building roadmap

Job Details

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 

The Community team is looking for several comment moderators to work on a temporary basis to supplement our existing team. This position could be full-time (35 hours a week) or part-time. We are looking for people to work on a temporary assignment of up to six months with the possibility of extension.

Your role will involve the review, approval and curation of reader comments in a fast-paced work environment. You might also work with reporters and editors on replies to reader comments and assist the Community editors with other tasks.

The New York Times is known within the industry as having one of the most thoughtful, robust and helpful comments sections. Readers come to us looking to participate in an informed and thoughtful debate on the most important news facing the world today.

This is a remote role, although employees in New York are encouraged to work with other members of the team in our New York headquarters.  This role reports to the Senior Editor, Community Operations.

Responsibilities:

  • Moderate comments according to NYT guidelines, maintaining a high-quality user experience.

  • Nominate comments for highlighting as NYT Picks.

  • Assist reporters and editors with replies to reader comments, including by flagging opportunities for our journalists to respond to reader questions.

  • Share insights about trends in comments with the Community team, Audience team and specific desks in the newsroom and Opinion section.

  • Flag errors identified by readers to Community editors and relevant desk editors as needed.

  • Track your work through team tools such as Slack, Google Sheets and Google Docs. .

  • Perform related work as assigned.

  • Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

  • You will report to the Senior Editor, Community Operations.

Basic Qualifications:

  • 3+ years of Journalism experience

  • A demonstrated interest in community building

  • Demonstrated news judgment

Preferred Qualifications:

  • Experience with online discussion groups as a moderator, manager or contributor

  • A willingness to help shape The Times's roadmap for building communities within our comments.

This position is represented by the NewsGuild of NY.

REQ-018539

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About The Company

At The Times, our mission is to seek the truth and help people understand the world. Having a diverse staff with a broad range of backgrounds and experiences is vital to ensuring we cover the world fully and fairly and offering products that have a wide appeal. Our vision is to become the essential subscription for every curious person seeking to understand and engage with the world. This work is supported by our journalists and a range of dedicated individuals, from data scientists to marketers, designers, engineers and more.

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