US-Technical Specialist

As a Technical Specialist at Apple Retail, you will provide technical support and troubleshooting for all customers, generating excitement for Apple’s products and services. You will deliver exceptional service, empower customers to maximize their Apple product usage, and educate them about repair options and Apple products and services. This role requires a strong understanding of Apple products and the ability to communicate technical information clearly and effectively, ensuring customer satisfaction and fostering a positive brand experience. You will be responsible for diagnosing and resolving technical issues while providing excellent customer service.