VIP Account Manager

Growe welcomes those who are excited to:

• Build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits;

• Serve as the primary point of contact for VIP customers, ensuring timely and effective communication;

• Implement data-driven strategies to enhance VIP customer experiences, foster retention, and ensure brand loyalty;

• Address and resolve customer issues promptly, following internal procedures;

• Use analytics tools to monitor VIP activity, identify trends, and generate insights for personalized engagement;

• Work with VIP Team Leads and other departments (VIP CRM, BI, Customer Support) to align strategies with business goals;

• Ensure all interactions comply with gaming regulations and company policies;

• Monitor key performance indicators (KPIs) monthly and quarterly to maintain personal and departmental performance standards.

We need your professional experience:

• Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;

• A strong understanding of the iGaming and Sports betting market, would be preferred but not required;

• Understanding of iGaming Industry KPI metrics and terminology;

• Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;

• Analytical mindset with the ability to interpret data and trends;

• Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required.

We appreciate if you have those personal features:

• Excellent negotiation skills;

• Excellent communication and interpersonal skills;

• Customer-centric mindset.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.