Voice of Customer Program Manager

1 Month ago • 3-5 Years • Product Management • Product Design

Job Summary

Job Description

The Voice of Customer Program Manager at Canva analyzes user feedback from various channels (support tickets, surveys, social media) to identify trends and actionable insights. This role involves collaborating with cross-functional teams (Product, Design, Engineering) to translate feedback into product improvements and roadmap decisions. Responsibilities include synthesizing qualitative and quantitative data, creating compelling presentations, facilitating workshops, and optimizing internal feedback systems. The ideal candidate possesses strong communication, data analysis, and user empathy skills, along with a product-focused mindset and experience working with technical teams.
Must have:
  • 3-5 years experience in VoC/CX/CI
  • Strong visual storytelling skills
  • Bias to action, ownership of strategy & execution
  • Excellent communication & cross-functional collaboration
  • Strong user empathy & product/UX sense
  • Data analysis & synthesis skills
  • Collaboration with technical teams
Perks:
  • Equity packages
  • Inclusive parental leave
  • Annual Vibe & Thrive allowance
  • Flexible leave options

Job Details

Job Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

About the Group

The Close the Loop Group sits within the User Voice supergroup and is responsible for amplifying our users’ voices throughout the rest of Canva, as well as working with other teams to ensure our users have an issue-free experience. One of the ways we do this is through analysis of our direct user feedback channels like support tickets, social media feedback and in-product surveys, and then by working with teams around the business to understand, prioritise and action this feedback. We strive to shine a light on possible issues and opportunities in the product, to ensure our users are getting the best experience we can give them.

About the Role

As a Voice of Customer Program Manager, you’ll work in our Close the Loop Group to analyse qualitative and quantitative user feedback data, including support tickets, in-product surveys and other channels, and distil it into actionable insights for our teams. You’ll then work closely with teams around Canva to understand and prioritise these insights to ensure the most important issues and requests are captured on our teams’ roadmaps. This may be to share emerging feedback trends or issues during the rollout of new features, prior to product development to better understand our user needs, or in an ongoing manner, to constantly monitor any issues or requests our users may have. The overarching aim of the role is to proactively identify meaningful ways to improve the user experience based on signals from our user feedback, and then ensure these improvements are actioned by the right team.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

  • Champion the Voice of the Customer – Synthesise insights from multiple user feedback channels (support, app store, in-product feedback, etc.) to help teams understand top user issues and requests.
  • Drive Impactful Change – Work closely with Product, Design Experience, Generative AI, and Content & Discovery teams to ensure user feedback directly influences product decisions.
  • Connect the Dots – Identify patterns across qualitative and quantitative data sources to create compelling narratives that drive alignment and action.
  • Facilitate Cross-Functional Collaboration – Partner with key stakeholders, run workshops, and develop storytelling decks to align teams on priorities and product roadmaps.
  • Be the Subject Matter Expert – Lead the Close the Loop program for specific product areas, ensuring teams have the right insights to make data-informed decisions.
  • Own Feedback Analysis Tools – Manage and optimize internal feedback triage systems, working hands-on to improve how we analyze and action user feedback.

You're probably a match if you

  • Have at least 3-5 years experience in Voice of the Customer, Customer Experience, or Customer Insights, with a proven track record of turning user insights into actionable outcomes.
  • Are a strong visual storyteller. You can craft compelling presentations and narratives that drive decisions. (Your application is a great way to show this!)
  • Thrive in an individual contributor role, owning the strategy and execution with a strong bias to action.
  • Have great communication skills and excel at rallying cross-functional teams to align on priorities and drive impact.
  • Have strong user empathy: you constantly advocate for them and can easily understand the why behind the what to uncover root causes of product issues or requests.
  • Have good product and UX sense and can use this to identify strategically valuable and viable product opportunities from user feedback.
  • Are comfortable with data analysis, able to synthesize insights without relying on data analysts for basic analysis.
  • Have a product-focused mindset, with the ability to connect the dots between user feedback, business needs, and product decisions.
  • Enjoy (and ideally have experience) in collaborating with technical teams, such as Product Managers, Designers, and Engineers to translate insights into product decisions.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Similar Jobs

Canva - Senior Accessibility Compliance Analyst

Canva

Melbourne, Victoria, Australia (Remote)
2 Weeks ago
Canva - Revenue Operations Lead

Canva

San Francisco, California, United States (Remote)
1 Month ago
Canva - Taxonomist

Canva

Sydney, New South Wales, Australia (Remote)
2 Months ago
Canva - B2B SEO Lead

Canva

San Francisco, California, United States (Remote)
1 Month ago
AGS - American Gaming Systems - Social Media Specialist

AGS - American Gaming Systems

Nevada, United States (On-Site)
3 Weeks ago
Tencent - Product Operation Management Intern

Tencent

(On-Site)
2 Weeks ago
Warner Bros Games - Manager, Portfolio Management & Analytics

Warner Bros Games

Burbank, California, United States (Hybrid)
1 Month ago
Netflix - Launch Manager - Korea

Netflix

Seoul, South Korea (On-Site)
3 Months ago
Evolution - Product Delivery Manager

Evolution

Warsaw, Masovian Voivodeship, Poland (Hybrid)
5 Months ago
Scientific Games  - Director Product Delivery

Scientific Games

Alpharetta, Georgia, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Canva - Senior Backend Engineer - Support Automation and AI Enablement

Canva

Melbourne, Victoria, Australia (Remote)
1 Week ago
Canva - Backend Engineer (Java)

Canva

Sydney, New South Wales, Australia (Remote)
2 Weeks ago
Canva - Senior Business Systems Engineer – Integration & Automation

Canva

Makati, Metro Manila, Philippines (Remote)
3 Days ago
Canva - Enterprise SEO Lead

Canva

Sydney, New South Wales, Australia (Remote)
4 Months ago
Canva - Taxonomist

Canva

Sydney, New South Wales, Australia (Remote)
2 Months ago
Canva - Frontend Software Engineer - Internationalization

Canva

Beijing, Beijing, China (Remote)
4 Weeks ago
Canva - Senior Data Scientist - People

Canva

Sydney, New South Wales, Australia (Remote)
1 Week ago
Canva - Fullstack Software Engineer - Video Compositor

Canva

Brisbane, Queensland, Australia (Remote)
4 Days ago
Oh Bibi - Community Management Intern

Oh Bibi

Paris, Île-de-France, France (Hybrid)
2 Weeks ago
Canva - Senior Art Director LATAM (Brazil)

Canva

Rio De Janeiro, Brazil (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Sydney, New South Wales, Australia

Nagarro - Associate Principal Consultant, Business Analyst

Nagarro

Australia (Remote)
5 Months ago
Canva - Staff Data Scientist – Marketing

Canva

Sydney, New South Wales, Australia (Remote)
3 Weeks ago
Easygo - Senior Frontend Software Engineer - Design Systems

Easygo

Melbourne, Victoria, Australia (On-Site)
3 Weeks ago
Canva - Senior Frontend Engineer - Page Load team

Canva

Sydney, New South Wales, Australia (Remote)
4 Months ago
Flying Bark Productions - Senior 2D Rough Animator

Flying Bark Productions

Sydney, New South Wales, Australia (Hybrid)
2 Weeks ago
Altagram Group - Senior Localization Project Manager - APAC/PST Region

Altagram Group

New South Wales, Australia (On-Site)
2 Weeks ago
Canva - Higher Education Account Executive

Canva

Sydney, New South Wales, Australia (Remote)
4 Weeks ago
VGW - Staff Site Reliability Engineer

VGW

Perth, Western Australia, Australia (On-Site)
1 Month ago
Canva - Engineering Manager - Design Generation

Canva

Sydney, New South Wales, Australia (Hybrid)
5 Months ago
Canva - Staff Data Scientist – Marketing

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Tonies - Engineering Manager Mobile

Tonies

Germany (Remote)
3 Weeks ago
The Walt Disney Company - Senior Manager, New Build Project Integration

The Walt Disney Company

London, England, United Kingdom (Hybrid)
2 Weeks ago
PlayStation Global - Program Manager, Product GTM (Contract)

PlayStation Global

United States (Hybrid)
1 Week ago
Scopely - Unity Client Engineer - Unannounced Project

Scopely

London, England, United Kingdom (Hybrid)
1 Month ago
Entrata - Product Owner

Entrata

Pune, Maharashtra, India (Hybrid)
6 Months ago
Gametion Technologies   - Product Manager

Gametion Technologies

Navi Mumbai, Maharashtra, India (On-Site)
5 Months ago
Social Discovery Group - Head of Mobile Product

Social Discovery Group

Cyprus (Remote)
5 Months ago
Buckman - Marketing and Technology Manager, Paper

Buckman

India (On-Site)
5 Months ago
Unity - Android Team Lead

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Nagarro - Associate Principal Engineer, Delivery

Nagarro

New York, New York, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Surry Hills, New South Wales, Australia (Remote)

Surry Hills, New South Wales, Australia (Remote)

Sydney, New South Wales, Australia (Remote)

Mexico City, Mexico City, Mexico (Remote)

Los Angeles, California, United States (Remote)

London, England, United Kingdom (Remote)

Auckland, Auckland, New Zealand (Remote)

Sydney, New South Wales, Australia (Remote)

Sydney, New South Wales, Australia (Remote)

Sydney, New South Wales, Australia (Remote)

View All Jobs

Get notified when new jobs are added by Canva

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug