Dun & Bradstreet is seeking an Analyst II to join their Products SBU in Mumbai. The role involves leading the creation and improvement of customer profiles, analyzing customer data to identify needs and opportunities, and developing strategies for personalized customer engagement. The analyst will deliver product demonstrations, design client training sessions, and collaborate with the GTM team for product enhancements. Responsibilities include acting as a primary point of contact for client queries, managing client concerns, building strategic relationships through regular interactions, conducting quarterly business reviews, and identifying opportunities to deepen engagement and increase product utilization. The role also focuses on identifying gaps in existing processes, developing best practices, mentoring junior analysts, acting as a trusted advisor, developing advocacy programs, and identifying at-risk customers to improve retention. The company emphasizes leveraging customer success tools and methodologies for best practices in customer engagement.