Area Operations Supervisor
About the job
Summary
The Area Operations Supervisor is responsible for supporting the Area Operations Manager in all aspects of spectrum operations at the area level. This includes balancing supply and demand, utilization, driver acquisition, driver engagement, and problem-solving. The role also involves handling conflicts, ensuring regulatory compliance, and maintaining relationships with stakeholders in the area. The Area Operations Supervisor will manage all driver community, marketing, and driver care responsibilities at the area level. They will also ensure problem-solving with the Operational Staff team, manage driver's problems, give empowerment to Operational Staff to solve problems, and manage service time, driver, and customer satisfaction. The role also includes developing a driver marketing strategy for the area in line with company objectives, conceptualizing events and other activities, evaluating the effectiveness of driver engagement and communication activities, maintaining effective internal communications, and coordinating with the Area Operations Manager on escalated issues around driver service and customer service.
Must have:
- Minimum 3 years experience in related fields
- Bachelor degree from top university
- Passionate about community development
- Experience launching community initiatives
- Excellent verbal communication and writing skills
- Attention to detail and ability to multitask
- Willing to relocate to a selected area
Good to have:
- Relevant previous experience in community development
- Ability to identify and track relevant community metrics
- Enjoy interacting with many people but also good in capturing insights and document information
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About The Role
Area Operations Supervisor accountable and responsible to support AOM for all spectrum operation drivers at Areas level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What You Will Do
- Handle all the driver community, marketing, and driver care responsibilities at the area level
- Handle channel walk in center on each area
- Ensure problem solving with Operational Staff team according to agreed process & based on standard operational procedure
- Manage driver’s problemsGive empowerment to Operational Staff to solve problems
- Manage service time, driver and customer satisfaction
- Develop driver marketing strategy for area in line with company objectives.
- Conceptualizes events, exhibits and other below the line activities based on the planned activities
- Evaluates the effectiveness of all driver engagement and communication activities
- Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
- Coordinate with Area Operations Manager for day-to-day escalated issues around driver service and customer service.
What You Will Need
- Having a minimum of 3 years experience in related fields.
- Bachelor degree from top university with GPA > 3.0 or equivalent
- Passionate about community development, having relevant previous experience would be preferred.
- Experience launching community initiatives (building an online forum, launching an ambassador program, creating an event series, etc.)
- Ability to identify and track relevant community metrics.
- Excellent verbal communication and writing skills.
- Enjoy interacting with many people but also good in capturing insights and document information
- Attention to detail and ability to multitask.
- Willing to relocate to a selected area.
About The Team
As an Area Operations Supervisor, he/she will support the Area Operations Manager on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Supervisor in respective regions.
View Full Job Description
About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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