Client Relationship Management - Senior Coordinator

2 Months ago • All levels

Job Summary

Job Description

As a Client Relationship Management - Senior Coordinator, you will lead daily operations and coordinate project logistics, ensuring effective communication and problem resolution. Responsibilities include task assignments, addressing complex issues, training and supervising support staff, participating in improvement teams, and working with automotive companies to secure new business. The role requires strong problem-solving, communication skills, and a proactive approach to client relations.
Must have:
  • Proven experience in a support or administrative role.
  • Strong problem-solving skills to handle sensitive issues.
  • Excellent communication for client and team interaction.
Good to have:
  • Experience in the insurance or automotive sector.
  • Familiarity with CRM systems and reporting.
  • Ability to influence practices outside your department.

Job Details

Company:

Marsh

Description:

Estamos buscando una persona talentosa para unirse a nuestro equipo de Relaciones con Clientes en Marsh McLennan.
Este puesto estará basado en Puerto Montt. Este rol es en terreno, requiere hacer visitas a las automotoras de la zona de forma constante. En esta posición, serás responsable de liderar las operaciones diarias y coordinar la logística táctica de los proyectos de relaciones con clientes, asegurando una comunicación efectiva y la resolución de problemas.

Contaremos contigo para:

  • Liderar las operaciones diarias y coordinar las asignaciones de tareas para los proyectos de relaciones con clientes.
  • Abordar y resolver problemas moderadamente complejos, asesorando a profesionales y gerentes sobre acciones correctivas.
  • Capacitar, delegar y revisar el trabajo de empleados de soporte de nivel inferior bajo supervisión.
  • Participar en equipos internos para identificar áreas de mejora y comunicar los resultados a las partes afectadas.
  • Trabajar de la mano de las automotoras para concretar nuevos negocios.

Lo que necesitas tener:

  • Experiencia comprobada en un rol de soporte o administrativo, preferiblemente en gestión de relaciones con clientes.
  • Fuertes habilidades de resolución de problemas con la capacidad de manejar cuestiones sensibles y complejas.
  • Excelentes habilidades de comunicación para interactuar de manera efectiva con clientes y equipos internos.

Lo que te hace destacar:

  • Experiencia en el sector asegurador o automotriz.
  • Familiaridad con sistemas de gestión de relaciones con clientes e informes.
  • Capacidad para influir en prácticas y procedimientos fuera de tu departamento.

Por qué unirte a nuestro equipo:

  • Te ayudamos a ser lo mejor de ti a través de oportunidades de desarrollo profesional, trabajo interesante y líderes de apoyo.
  • Fomentamos una cultura vibrante e inclusiva donde puedes trabajar con colegas talentosos para crear nuevas soluciones y tener un impacto en colegas, clientes y comunidades.
  • Nuestra escala nos permite ofrecer una variedad de oportunidades profesionales, así como beneficios y recompensas para mejorar tu bienestar.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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