Community Management Lead

Please note this vacancy is open to candidates based in Europe and is not limited to just Poland residents. It will require, however, your availability to work 9am to 5pm CEST. Feel more than free to apply regardless of location (as long as you are based in Europe), as this is a 100% remote, Work-From-Home role.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

As the Community Management Lead, you will play a crucial role in shaping the gaming experience for players and communities. Your expertise will be the driving force behind crafting and managing successful Community Management and Social Media projects. This role presents a unique opportunity to lead a team of talented Community Managers and foster a thriving gaming community for our clients. 🚀🎮

What are we looking for? Our Community Management Lead has a knack for the following skills:

Communication

• Assess your team’s performance regularly and according to the processes, providing positive and constructive feedback to team members.
• Provide both positive recognition and disciplinary warnings appropriately.
• Prepare and conduct team-building activities for the team.
  

Analytics

• Be responsible for the upkeep of the studio policy, process, and security.
• Strong problem-solving skills with the capability to recommend and implement effective solutions to difficult and politically sensitive issues.
  

Leadership

• Directly manage Community Managers and conduct regular coaching sessions.
• Skillful conflict management and the ability to provide constructive feedback.
• Report project statuses and information to the management team regularly.
• Manage day-to-day client interaction and ensure correct quality control procedures are met.
  

Business

• Manage all processes and ensure the timely delivery of Keywords’ Community Management services across multiple projects.
• Monitor KPIs, set goals, train, lead and motivate teams.
• Onboard new projects and set schedules according to local regulations and project needs.
• Manage and approve vacation requests and monitor employee attendance.
• Ensure that all project and team-related documentation is stored correctly and up to date.
• Participate in the recruitment process for reporting positions.

You'd be a great fit for this role if you have:

• Minimum 3 years of community management or social media management experience in gaming, creating strategies, content, and copywriting for platforms such as X, Facebook and Instagram.
• Proven experience managing/leading teams in the games industry at least for 1 year OR 2+ years experience as a Senior Social Media Manager/Senior Community Manager.
• Excellent level of English.
• Availability to work 9am to 5pm CEST. Home based in Europe (Ideally in Spain, Poland or UK).
• A proactive attitude
• Ability to work effectively and decisively under pressure
• Highly organized with the ability to prioritize tasks
• Strong competency using spreadsheet software (Excel, GSheets).
• Basic IT literacy, specifically with proficiency in MS Office suite, Word, and Outlook.
• Experience in evaluating personnel and identifying talent.
• A Bachelor’s degree in any course or equivalent work experience.

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

 ⏲️ DEADLINE TO APPLY: 27th of March EOD 

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

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