Consultant
Job Summary
Job Description
Must have:
- Adhere to quality standards, regulatory requirements and company policies.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
- Participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- Independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
- Provide support for on call escalations /L3 level support and doing incident & problem management.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
1 skill required
Job Details
MDM (Skills -Zebra /SOTI) PRF Coles requirement 3.2
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations /L3 level support and doing incident & problem management
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
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