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Creative Director - Customer Experience

Karnataka, India (On-site)

Creative Director - Customer Experience

3 Months ago • 15-15 Years • Product Design

About the job

6 skills required for this role

Test your skills to join the top 1% applicants for this job

prototyping

data-visualization

front-end

innovation

user-research

concept-development

Job Description

HARMAN DTS is seeking a Creative Director with 15+ years of experience in leading digital design/product teams. You'll manage interdisciplinary teams, deliver world-class design solutions, and nurture a creative team in Bangalore, India. Experience in VR/AR, AI, Voice, Data Visualization, and Design-Lead Product Strategies is a must.

Must have:

Digital Design
Product Teams
VR/AR, AI
Data Visualization

Good to have:

Healthcare, Retail
Travel, Hospitality
Human Centered
Design-Lead Product

Perks:

Flexible Work
Employee Discounts

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About the job

About The Role

HARMAN DTS (Digital Transformation Solutions) is seeking a Creative Director with 15+ years of experience with at least 6 years of experience in a leadership or management role leading digital design/product teams. The candidate will manage interdisciplinary teams to deliver world class design solutions and will be responsible for creative leadership and quality. She/he will be leading a team that is responsible for designing, developing & productizing holistic experiences grounded in Design-Lead, User-Centric Design Processes to create memorable consumer experiences.

We are looking for an adventurous, passionate, and accomplished individual with world-class design sensibility to lead Digital Design. With strategic vision and desire to lead and nurture talent, the ideal candidate will play a key role in building and mentoring a creative team in Harman’s Design center in Bangalore, India.

The ideal candidate will oversee the design activities of the cross-studio team. They will be assigned to multiple projects and be responsible to 1) lead by example to cultivate an environment which feeds design quality and excellence, 2) deliver creative design direction and team effectiveness, and 3) nurture and grow client relationships. We are looking for an active, hands-on creative leader with the drive and ambition to lead the design team to its highest creative potential as well as supporting the team as an individual contributor. They will be rolling up their sleeves and delivering everything from business development/GTM support, project scoping and design vision/proposal creation to concept development, refinement, and presentation, from client reviews and final design to collaborative transfer to design engineering and front-end development.

We are looking for someone comfortable with ambiguity and flexible in dealing with change; someone to make sense of these and provide the creative leadership, of both the teams and the clients, to deliver amazing deigns and ultimately success for all. This Creative Director will work closely with business development to engage and land new clients for design projects, directly embedded into Harman’s Digital Transformation Solutions offerings.

We are looking for someone that understands best-in-class design and inspires it through the work they do and the team they lead. Extensive experience in full-cycle digital product design, including user product strategy, experience design, interface architecture design, visual design, prototyping and testing, and digital strategies paired with deep understanding of front-end-development and engineering integration to deliver market worthy digital design to end users. The Creative Director will take a collaborative approach to partnering internally with Consumer Insights, User Research, Branding and Marketing, Sales, and key stakeholders across all design disciplines and company divisions.

Your Team

5 -7 direct reports managing and leading team of 40-50 Designers (User Experience, Interface Design, Interaction Design, Visual Design) across our India locations.

What You Will Do

Manage day-to-day team leadership, including hands-on creative guidance, direction, and priorities to ultimately ensure project success is defined and achieved

Oversee simultaneous projects from inception to completion – scoping, reviewing project plans, designs, and through to deliverables

Collaborate with other delivery experts and teams across HARMAN

Result driven, personally responsible to ensure the highest quality of design direction, style, and methodology

You are a constantly growing and learning to provide expert direction to the team, the clients, and as a thought leader to the industry

Identify and drive process improvements to meet project and team needs

Hands-on leadership to deliver with your team and best utilize the skillset to exceed client expectations and elevate client engagement

Participate in recruiting and hiring a strong multidisciplinary design team

Promote a culture of innovation and teamwork based in professionalism and quality

Inspire your creative team with the energy, passion, and thought leadership to build a healthy, long-term organization

Mentor and grow the careers of your direct reports

Support Design-Lead go to market strategies, POVs, and training to empower sales

Lead the creative role of business development to establish and nurture good client working relationships in new business development activities through to account leadership

Effectively communicate, motivate, coach, and develop design excellence

Personally lead and take full responsibility of top-tier clients

Make, lead, and own decisions to further the team, the offerings, the disciplines and results

Establish credibility throughout the organization as an effective leader

Maintains a presence in the design industry and local design community by writing articles, contributing to publications, speaking at conferences, and/or sitting on panels

Evangelize our design practice to internal and external stakeholders from designers to executive leadership

What You Need

15+ years of experience with at least 6 years of experience in a leadership or management role leading digital design/product teams.

Design focused Bachelor/Master’s degree

Business and design fluency in written and spoken English

Consulting experience of creative offering

Exposure to working across time zone and locations

Portfolio samples of recent and relative work

Proven experience managing, training and mentoring designers

Proven experience in the fields of design for VR/AR, AI, Voice, Data Visualization in industries such as Healthcare, Industrial, Retail, Travel and/or Hospitality

Strong understanding of Design-Lead Product Strategies and Human Centered Design

Recent experience launching complex digital products

Should be able to analyze and understand new domains quickly, become the “timely expert”

Ability to maintain context on multiple assignments to contribute effectively on all

Ability to spearhead stakeholder discussions

Function as team's advocate, to the engineering, analytics, sales, and project management teams

Strong leadership and people management skills

Strong Knowledge of the design process and program management

Ability to negotiate and coordinate across multiple groups, disciplines, and time zones

What Makes You Eligible

Be willing to travel up to 30%, domestic and international travel

Successfully complete a background investigation and drug screen as a condition of employment