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Customer and Community Support

Maharashtra, India (On-site)

Customer and Community Support

1 Month ago • All levels • Community Management

About the job

4 skills required for this role

Add these skills to join the top 1% applicants for this job

confluence

foundation

conflict-resolution

problem-solving

Job Description

Dream Game Studios seeks a Customer and Community Support specialist to build and maintain strong customer relationships, ensuring high satisfaction and loyalty. Responsibilities include effective communication across multiple channels, resolving customer issues using in-depth product knowledge, fostering an active community, gathering and analyzing customer feedback for product improvement, and coordinating community events. The role demands excellent communication, problem-solving skills, and proficiency in CRM tools. Success requires empathy, strong interpersonal skills, and a data-driven approach to continuous improvement.

Must have:

Empathy, emotional intelligence
Conflict resolution, CRM proficiency
Time management, clear writing
Active listening, interpersonal skills
Analytical thinking, product knowledge
Troubleshooting, collaboration

Dream Game Studios is a game developer and publisher building console-quality realistic mobile games of international standards from India.

The company is a division of Dream Sports, which has been featured as a ‘Great Place to Work’ by the Great Place to Work Institute for four consecutive years, with brands such as Dream11, FanCode, DreamSetGo, and Dream Foundation in its portfolio.

Founded by India's gaming industry veterans credited with multiple international award-winning games, Dream Game Studios' mission is to reach the hearts of players through deeply engaging, visually stunning, and technically outstanding games.

For more information: https://www.dreamgamestudios.in/

Role

Customer Relationship Management - Build and nurture strong relationships with customers to enhance loyalty and satisfaction.
Effective Communication - Deliver clear, empathetic, and solution-oriented communication across all channels.
Problem-Solving and Product Knowledge - Resolve customer issues effectively by leveraging in-depth product expertise.
Customer and Community Engagement - Foster an inclusive and active community to build brand loyalty and enhance user satisfaction.
Feedback and Analysis - Gather and analyze customer feedback to drive continuous improvement in products and services.

Must Have

Empathy, emotional intelligence, conflict resolution, CRM tools proficiency, and time management.
Clear writing, active listening, interpersonal skills, multi-channel expertise, and attention to detail.
Analytical thinking, product knowledge, troubleshooting, collaboration, and adaptability.
Community building, event coordination, content moderation, interpersonal skills, and creativity.
Data collection, analysis, reporting, strategic thinking, and clear communication.

Dream Sports is India’s leading sports technology company with 250 million users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, India’s digital sports destination, and DreamSetGo, a sports experiences platform. Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology.

For more information: https://dreamsports.group/

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