Customer and Community Support
Job Summary
Job Description
- Empathy, emotional intelligence
- Conflict resolution, CRM proficiency
- Time management, clear writing
- Active listening, interpersonal skills
- Analytical thinking, product knowledge
- Troubleshooting, collaboration
4 skills required
Job Details
Role
- Customer Relationship Management - Build and nurture strong relationships with customers to enhance loyalty and satisfaction.
- Effective Communication - Deliver clear, empathetic, and solution-oriented communication across all channels.
- Problem-Solving and Product Knowledge - Resolve customer issues effectively by leveraging in-depth product expertise.
- Customer and Community Engagement - Foster an inclusive and active community to build brand loyalty and enhance user satisfaction.
- Feedback and Analysis - Gather and analyze customer feedback to drive continuous improvement in products and services.
Must Have
- Empathy, emotional intelligence, conflict resolution, CRM tools proficiency, and time management.
- Clear writing, active listening, interpersonal skills, multi-channel expertise, and attention to detail.
- Analytical thinking, product knowledge, troubleshooting, collaboration, and adaptability.
- Community building, event coordination, content moderation, interpersonal skills, and creativity.
- Data collection, analysis, reporting, strategic thinking, and clear communication.
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About The Company
Dream Sports is India’s leading sports technology company with 20 crore users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform, DreamSetGo, a sports experiences platform and DreamPay, a payment solutions provider. Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’.
Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ mission is to ‘Make Sports Better’ for fans through the confluence of sports and technology. Since 2018, Dream Sports has been consistently featured as the only sports tech company in the ‘Great Places to Work’ survey.
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