Community Ambassador

2 Months ago • All levels • Community Management • Social Media

Job Summary

Job Description

As a Community Ambassador for the greater China market, you'll work part-time as a freelancer to support community activation, moderation, and development for a brand. You'll contribute to a healthy, inclusive community by executing go-to-market strategies, managing social media (BiliBili, Zhihu, WeChat, QQ groups, Paradox Forum, Steam), collecting player feedback, analyzing social media metrics, creating social media content, localizing materials, and reporting actionable insights. This role requires strong Mandarin and English fluency, deep understanding of Chinese culture and social media, and excellent communication skills. You will report to the Community Programs Specialist and work closely with them on day-to-day operations.
Must have:
  • Native-level Mandarin & English
  • Deep understanding of Chinese culture & internet trends
  • Strong interpersonal skills
  • Social media management expertise (Chinese platforms)
  • Grand Strategy Game interest
  • Community engagement experience
  • Content creation and localization
  • Data analysis and reporting
Good to have:
  • Experience with Baidu Tieba, QQ groups
  • History interest
  • Translation experience
  • Photoshop & video editing skills

Job Details

As a Community Ambassador for the greater China market, you work as a part-time freelancer to support the activation, moderation, and development of the community and audience for a brand. You contribute to the growth and engagement of a healthy, inclusive community by assisting with the execution of the go-to-market strategy and community plan, as well as supporting the management of relevant social media accounts and channels. 

You report to the Community Programs Specialist of the brand and work closely with them in day-to-day operations. You are responsible for the brand media channels assigned to you (BiliBili, Zhihu, WeChat, QQ groups, Paradox Forum, Steam, or others). You are paid as a freelance worker, on the number of effective work hours reported, normally not exceeding 20 hours per week, at an hourly rate defined in your contract.


Key Responsibilities

Manage and moderate the brand social media accounts assigned to you.
Act as the bridge between your assigned brand and Chinese players.
Collect feedback from and engage with Chinese players.
Analyze social media metrics to assess engagement and growth
Prepare the text copies to be shared on social media platforms and beyond.
Localize developer diaries and videos.
Prepare monthly reports with actionable insights and recommendations.

Required Qualifications

Native-level fluency in Mandarin and strong proficiency in English.
Deep understanding of Chinese culture, internet trends, and social media etiquette.
Strong interpersonal skills and composure.
Ability to work both independently or in a team, and manage multiple tasks efficiently.
Knowledge of managing Chinese social media platforms and how to operate them independently.
Strong interest and familiarity with Grand Strategy Games.

Desirable skills

Experience in community-focused projects, like moderating, administrating or leading thriving fan communities and initiatives.
Proven experience in managing social media accounts, as well as online communities on, Baidu Tieba, QQ groups and other platforms (content production, posting, moderation, etc.).
Interest in History
Experience with translating documents into Chinese text.
Good knowledge of Photoshop and other video editing tools.

Practical information

Scope: Hourly-paid, part-time freelance / contracting job
Reports to: Community Programs Specialist
Location: Remote work

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About The Company

Paradox Interactive is a leading, global publisher of deep, replayable games.

We create intellectually challenging games, with long lifespans and a vibrant player communities. Our heart and soul lies in strategy and management games but we occasionally make calculated bets in other genres where we believe there is break-out potential.

Our steadily-growing portfolio includes titles from established series like Crusader Kings, Cities: Skylines, Europa Universalis, Stellaris and Hearts of Iron. Millions of people from all over the world play our games every month, and participate in their continuous development through their purchases and insights they share with us.

Paradox offices are located in Sweden, France, Netherlands, Finland and USA, and each houses creative staff, skilled in a wide variety of areas of expertise. No matter the specialization, each of us contributes to giving our players the best game experiences and value for their money and time.

Everyone at Paradox is expected to know our players, why they love our games and have an awareness of how their work impacts them in the end. We foster highly-engaged communities, where we encourage our fans to share their sentiment, and empower our colleagues to turn that feedback into action that benefits both our business and fans.

If that sounds good, and you share our vision, we’d love you to join us. Check out our career page: https://career.paradoxplaza.com/#jobs 

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