Customer Experience Advisor - Danish Market
Job Summary
Job Description
LeoVegas is seeking a Customer Experience Advisor fluent in Danish to provide exceptional service to customers via email and live chat. Responsibilities include clear communication, effective problem-solving, addressing complaints with empathy, and adhering to company policies. Collaboration with other teams (Payments, Fraud, Safer Gambling, CRM) is also part of the role. The position involves various shift patterns, including day and night shifts, operating 365 days a year. Previous experience in the gambling industry is desirable but not essential. The ideal candidate will be dedicated, passionate, customer-focused, and a self-motivated team player.
Must have:
- Fluent in Danish
- Excellent communication skills
- Strong organizational skills
- Problem-solving abilities
- Customer focus
Good to have:
- Experience in gambling industry
Perks:
- Hybrid work policy
- 4 weeks of Workation
- Well-being allowance
- Private health insurance
- Retailer, gym, bar & restaurant discounts
- Employee assistance program
- Relocation package (for non-Malta residents)
5 skills required
Job Details
Description
ABOUT THE ROLE
Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.
As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.
Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.
Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Take the leap and embark on an exciting career journey with us!
YOU WILL BE RESPONSIBLE FOR:
- Clear and concise communication to our customers via live chat, email and phone.
- Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
- Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- An ability to work independently while contributing to the wider team and our culture
- Fluent in Danish
- Enthusiasm and be a self-motivated team player
- Excellent oral and written communication skills
- Strong organisational and time management abilities
- Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience
WHO ARE WE?
BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!
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About The Company
LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.
As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM).
For more information, visit www.leovegasgroup.com.
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