Customer Experience Analyst

Your Career

Palo Alto Networks is looking for an Professional Services Operations Analyst to support the Professional Services team. You will report to the Operations Senior Manager and are responsible for supporting the operations team with the activities highlighted below.

Your Impact

• This position calls for someone who has exceptional attention to detail, great interpersonal skills, and the drive to thrive in a fast-paced, multi-tasking environment. This person is a self-starter, flexible, and has a high level of integrity.
• Primary owner of Subcontractor Purchase Requisition process– create Engagement Letters for suppliers, build Purchase Request, track approvals
• Manage supplier PO funds, support PS managers in adding additional funds
• Track subcontractor costs for JAPAC/NAM/EMEA for reporting and analytics
• Update system and tools with required information and maintain the database up to date 
• Support PSA tool (Clarizen) in creating and setting up projects for delivery team
• Maintains quality service by establishing and carrying out organization standards.
• Provide regular and ad-hoc reporting

Your Experience 

• Computer literacy qualified with bachelor degree in Computer Science, Math, Statistics or related field
• 1 years relevant experience in an international reporting environment
• Ability to work in a dynamic, fast moving and demanding environment
• Good communication skills with fluent English (both written and verbal)
• Ability to collaborate with high-performing internal and outsourced teams
• Efficient team player
• Willingness to adapt and learn new systems, tools, and processes
• Good knowledge and experience with SAP Ariba system is a plus
• Well versed with GoogleSuite and MS Office applications

The Team

PS Operations team supports Professional Services, Focused Services, and Customer Success teams globally.

Our primary responsibilities are: Application support and release management, Automation / workflows,  Enhancements / bug fixes,Resource management support, Subcontractor onboarding / invoice approval

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.