Long Term Resource Planner 2 - ServiceMax

Job Title

Job Description

The Long Term Resource Planner 2 position is responsible for scheduling service for our customers through the coordination of the field service engineers’ schedule, parts delivery and equipment availability in the North America Market, Service and Solutions Delivery (S&SD) organization.  This role will help to build a world-class planning organization, dedicated to providing an exceptional customer service experience. 

Your role:

• Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations.

• Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation).

• Identify planning issues, apply effective solutions and determine follow up actions with minimum direction.

• Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content.

You're the right fit if:

• High School Diploma or equivalent required, Bachelors degree preferred.

• Three or more years of customer service, scheduling, or planning experience.

• You have experience in ServiceMax, SalesForce, SAP or other ERP/planning tools preferred. Proficient in MS Office programs - Word, Excel, and Outlook required.

• You possess excellent customer service phone skills, attention to detail, interpersonal skills, strong organizational skills, and the ability to work in a fast-paced environment.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.  

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role in either the Nashville, TN or Bothell, WA location.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position in Nashville, TN is $18.39 to $29.42

The hourly pay range for this position in Bothell, WA is $20.60 to $32.95

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to either Nashville, TN or Bothell, WA.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.