Customer Service (Arabic Speaker)
Job Summary
Job Description
- Fluency in Arabic
- Excellent communication (Bahasa/English)
- Gaming knowledge (Indonesia)
- Troubleshooting skills
- Ticketing system proficiency
- Zendesk knowledge
- Customer service experience
- Diploma/Bachelor's degree
Job Details
- Serve as front-line officers to troubleshoot technical and other issues for our players for MENA region
- Tend to gamers’ inquiries promptly and accurately using the ticketing system
- Able to comprehend players’ issues and explain properly without losing the context to our MENA operations team
- Minimum a Diploma or Bachelor’s degree from any field (having experience in customer service or relevant roles would be highly preferred)
- High fluency in Arabic is a must
- Excellent written and verbal communication skills in Bahasa or English
- Highly passionate about games with a good knowledge of the gaming industry in Indonesia
- Having basic Customer Service tool knowledge like Zendesk will be a bonus point
- Able to work on weekends on a shifting basis
- Willing to work under 6 months contract, in our office at South Jakarta
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About The Company
Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.
Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.
Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology
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