Customer Service Representative

1 Month ago • All levels • Customer Service

Job Summary

Job Description

The Customer Service Representative role involves operating all equipment, stocking and rotating ingredients, preparing products, receiving and processing orders via telephone and internet, counting inventory, completing paperwork, and cleaning equipment and the facility. Key customer service skills include the ability to comprehend and communicate verbally and in writing with customers and co-workers. Physical demands include standing, walking, sitting, lifting, carrying, pushing, climbing stairs, stooping, bending, crouching, squatting, reaching, and grasping. The role also requires tolerating varying indoor and outdoor temperatures. Training includes customer service orientation, interactive computer programs, and hands-on practice. The company values integrity, respect, quality, guest satisfaction, attitude, and fun.
Must have:
  • Operate all equipment
  • Stock and rotate ingredients
  • Prepare products
  • Receive/process orders
  • Count inventory and complete paperwork
  • Clean equipment and facility
  • Communicate verbally and in writing
  • Stand, walk, sit, lift, carry, push
  • Tolerate temperature variations

Job Details

Company Description

Core Values

  • Treat everyone with Integrity and Respect
  • Quality is everything
  • Guarantee that every guest is WOW'd because of ME
  • Choose your attitude
  • Have fun!

Job Description

General Job Duties involve operation of all equipment; stock and rotate ingredients from delivery to storage/work area/walk-in cooler; prepare products; receive and process telephone and internet orders; count inventory and complete paperwork; clean equipment and facility. Customer service skills involve the ability to comprehend and communicate verbally and written with customers/co-workers over the phone and in person.

Additional Information

General Physical demands involve the ability to stand, walk, sit, lift, carry, push, climb ladders/stairs, stoop/bend, crouch/squatt, reach, grasp with hands to use machines-tools-equipment-work aids, and tolerate exposure to varying temperatures/conditions inside and outside. On the job training involves customer service orientation, interactive computer program, and hands-on practice.

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