Customer Success Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Based in the beautiful mountains of Park City, Utah, AtlasRTX (a NICE company) is revolutionizing how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. AtlasRTX helps identify key opportunities, leveraging our technology to reach customers more efficiently and effectively. 

In October 2024, AtlasRTX merged with Verse.ai (a NICE company), a leader in human-guided conversation technology. Verse.ai empowers businesses to engage, qualify, and convert leads at scale using intelligent texting and web assistant solutions, operating entirely remotely with a focus on speed, personalization, and efficiency.  

Together, we are creating a unified organization that combines the best of both platforms, merging our technologies, teams, and cultures into one extraordinary company with one amazing culture. We are passionate about creating a diverse environment. We encourage applications from candidates of every race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status. 

We are proud of our co-founder team culture that prioritizes inclusion, kindness, and achievement. We give deserving people a chance to make a difference and invest in growing them personally and professionally. Our culture is our advantage. #CoFounderCulture. 

Job Summary 

Join our team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, human-guided texting, and intelligent web assistant technologies to create modern, personalized customer experiences. 

As a Customer Success Manager, you'll play a critical role in supporting clients using both AtlasRTX and Verse.ai products. You'll ensure customer success across texting and web-based engagement platforms as we continue to integrate our solutions and deliver seamless support. You will work cross-functionally and remotely with a team of passionate, mission-driven individuals as we evolve into one great company with unified tools, processes, and goals. 

Responsibilities 

• Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives 

• Build and deliver C-Level executive presentations to articulate results and value 

• Conduct business reviews of account performance, lead segmentation and prioritization efforts, and oversee win/loss and other predictive analytics 

• Demonstrate success with renewal and retention strategies 

• Provide proactive, day-to-day support to clients  

• Turn clients into champions by ensuring ongoing value and engagement 

• Identify and pursue expansion opportunities to grow revenue 

• Meet or exceed KPIs including net revenue retention and customer satisfaction 

Qualifications 

• 3+ years of experience in SaaS or CCaaS 

• Experience in account management, customer success, or adjacent roles- working with Enterprise clients with substantial Annal Contract Values 

• Strong communication and relationship-building skills 

• Strategic thinking and problem-solving ability 

Bonus Skills 

• Experience with SaaS, product management, and/or AI platforms 

• Familiarity with CRM tools like Salesforce and Hubspot 

• Experience using customer success platforms such as Totango and Gainsight 

• Proficiency with data visualization and analytics platforms like Power BI or Sigma 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.