Customer Support Representative

REMOTE | FULL-TIME | LATAM 

The Role:

We are looking for Customer Support Representatives to join our growing team and provide top-tier support to users. In this role, you will assist customers via chat, calls and email, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.

You will work with a fast-growing European B2B SaaS company that is transforming the hospitality industry through cutting-edge digital solutions. Specializing in hotel in-room technology, the company provides an all-in-one guest communication platform that enhances the customer experience while optimizing hotel operations.

Responsibilities:

• Provide friendly, professional, and timely support via chat, calls and email.

• Assist customers with product information, troubleshooting, and issue resolution.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with team members to identify opportunities for process improvement.

• Ensure all interactions align with the company’s customer service standards.

Requirements:

• Fluent written English with strong communication skills.

• Previous experience in customer support, technical support, or a related field preferred.

• Ability to work independently in a remote setting and manage tasks efficiently.

• Strong problem-solving skills and attention to detail.

• Familiarity with CRM systems and customer support software is a plus.

• Availability to work PST