Customer Support Representative

6 Months ago • All levels

Customer Service

Job Description

We are seeking Customer Support Representatives for our expanding team, focused on delivering exceptional support to users. This role involves assisting customers through chat, calls, and email, ensuring prompt and effective solutions while maintaining high customer satisfaction. You will join a rapidly growing European B2B SaaS company revolutionizing the hospitality industry with advanced digital solutions, specifically in-room technology, offering a comprehensive guest communication platform to improve guest experiences and streamline hotel operations. Key responsibilities include providing friendly and professional support, assisting with product information, troubleshooting, resolving issues, maintaining accurate records, collaborating on process improvements, and upholding customer service standards.

Good To Have:

Previous customer or technical support experience
Familiarity with CRM systems
Availability to work PST

Must Have:

Fluent written English and strong communication skills
Provide friendly, professional, and timely support
Assist customers with product information and issue resolution
Work independently in a remote setting
Strong problem-solving skills

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saas-business-models

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problem-solving

Customer Support Representative

REMOTE | FULL-TIME | LATAM

The Role:

We are looking for Customer Support Representatives to join our growing team and provide top-tier support to users. In this role, you will assist customers via chat, calls and email, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.

You will work with a fast-growing European B2B SaaS company that is transforming the hospitality industry through cutting-edge digital solutions. Specializing in hotel in-room technology, the company provides an all-in-one guest communication platform that enhances the customer experience while optimizing hotel operations.

Responsibilities:

Provide friendly, professional, and timely support via chat, calls and email.
Assist customers with product information, troubleshooting, and issue resolution.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to identify opportunities for process improvement.
Ensure all interactions align with the company’s customer service standards.

Requirements:

Fluent written English with strong communication skills.
Previous experience in customer support, technical support, or a related field preferred.
Ability to work independently in a remote setting and manage tasks efficiently.
Strong problem-solving skills and attention to detail.
Familiarity with CRM systems and customer support software is a plus.
Availability to work PST