Senior Customer Success Manager

Position Overview

Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers?

As a Senior CSM, you will be the single point of contact for Autodesk teams and key customer sponsors within enterprise accounts, driving post-sale account management, customer relationship development, and value delivery. You will provide strategic advisory services to maximize our customers' return on investment in their Autodesk solutions. You will utilize a combination of your customer success knowledge, business strategy expertise, product knowledge, and account management experience to help customers innovate more quickly to gain an advantage in the marketplace. This is an exciting opportunity to unequivocally influence customers' and Autodesk’s future success.

Responsibilities

• Lead and own all post-sales activity in order to create recognizable business value for Autodesk’s top customers. You will build positive relationships, demonstrate product knowledge, plan and execute on the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions

• Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe

• Be the customer's voice and provide feedback to internal teams on how we can better serve our customers

• Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on Autodesk products & services

• Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO) , becoming a trusted advisor to the customer

Minimum Qualifications

• Bachelor’s degree or equivalent work experience

• You have 3+ years in sales, service delivery, account management, or customer success experience

• Strong sense of ownership with a bias for action and willingness to role-up your sleeves

• An enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services

• Thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction

• Excellent communication and presentation skills

• Detail oriented, accountable, and diligently manage your time

Preferred Qualifications

• An interest of the manufacturing, architecture, construction or engineering industry

• Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth

• You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers

• Deep understanding of value drivers in recurring revenue business models

• Strong financial acumen including an analytical and process-focused mindset

• Understanding of Software-as-a-Service (SaaS) customer management

#LI-POST

Target Pay for this Position (Colorado): $85,000 USD

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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